hi Meg thank you for your response, unfortunately your words have no where near sorted anything out about all my complaints I have put forward to Ocado customer services, there has pretty much been a problem with the majority of deliveries I’ve had, and your response seems to be pretty much an automated response saying that isn’t the standards you expect, well unfortunately I have received poor standards of service, poor quality foods, poor customer service. The bugs in the lettuce was just the tip of the iceberg ! I won’t be using Ocado again, A full review will be published in the near future.