Sarah F
My FIRST order was cancelled due to Ocado trying to take the money from my account at 1:15am the bank thought it suspicious and blocked the payment. Ocado informed me by email at 1:15am as if I was up! I tried to re-order but there were no delivery slots left for that day and all the offers had disappeared. The customer service team said they could do nothing about it and implied it was all my fault, when it fact it was there fault for trying to take funds from my account in the early hours of the morning. Not impressed with the customers service team. Will take my custom elsewhere, first impressions count and mine was not a good one.
2 years ago
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Ocado has a 4.17 average rating from 2,471 reviews

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