I've been with Ocado for almost a decade and have mostly had a great experience. They used to be the best at customer service as well as quality food and lovely delivery service with polite drivers. Unfortunately, the cracks are beginning to show. They are obviously struggling as a company having been dropped by Waitrose and have lowered the quality of their food and service because of this. My latest issue was this week when I placed an order and checked out to then have a completely different order arrive full of items I didn't need. I queried this with Ocado and they told me that there was nothing they could do as the computer system said I hadn't edited my order. What a joke, after I spent a couple of hours doing it the day before the delivery! The customer service assistants on the phone were very unhelpful and, although not rude, were belligerent and argumentative. I asked to speak to a manager and was called later by a someone who was polite but still told me he wasn't prepared to do anything about the situation. Further conversations have resulted in them repeating that they won't rectify the situation and that I'll be charged for the items I didn't want and didn't order.
2 years ago
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Ocado has a 4.16 average rating from 2,491 reviews

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