Delivery driver Russell was lovely, embarrassed and apologetic. However we ordered steaks for a special occasion dinner, these were missing from the delivery, despite having received an email confirming that there were no missing items. My partner called Ocado's customer service line to be advised that they are out of stock. They have offered a £5 voucher as a gesture of good will, not sure we will use it as reliability issues are a deal breaker for us.
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