Sent you the following: Just to let you know that your on line business is probably the most difficult I have ever had to deal with. For some reason I am unable to purchase anything on line. I believe that at some point in the distant past I just might have purchased something from you, but can’t remember when. In the last 25 years I have only had three UK addresses. One of them was a temporary address but owned by me, used for vacations whilst in the country, in Canterbury. We NEVER used Ocado whilst at that address as we had supermarkets within a couple of minutes of the house. At the other address in Canterbury I do not remember ever using any grocery delivery service as we passed Sainsbury’s several times each day. Whilst living in Faversham at ME13 7JE I do recollect using a delivery service a couple of times whilst I was very ill even though two supermarkets were within minutes of walking. It might have been you. However, that would have been years ago. I tried to do a new account, but it wouldn’t allow that even though I would be using my own debit card. I tried to recover my password to be sent to my own email address but it wouldn’t do that because I don’t have this mysterious post code at which I have never lived. Does that mean that, unless I make a new email address, specifically for Ocado - which I may well forget in the future - I can never purchase from you again? If this is the case I intend to make it known publicly to everyone not to forget all their postcodes for the last 25 years - difficult if you move a lot - otherwise they can’t use your service. I am totally fed up and disgusted with your service which could not be resolved by online chat and no one called me as requested, and promised, within the hour.