YOUR DRIVERS ARE ALMOST WITHOUT EXCEPTION JUST LOVELY......... POLITE CONSIDERATE AND JUST REALLY NICE PEOPLE! DELIVERIES ARE ALMOST ALWAYS AS ORDERED. TELEPHONE HELP HAS ALWAYS BEEN AMAZING...BUT THIS WEEK I THINK I MAY HAVE DRIVEN ONE YOUNG MAN TO NEAR DISTRACTION AS I FIND YOUR WEBSITE DIFFICULT. I ADMIT I AM NOT GREAT ON A COMPUTER BUT I COPE IN ALL NORMAL WAYS WITH MY COMPUTER..BUT YOUR WEBSITE IS HARD TO COPE WITH IF ONE WISHES TO DO ANYTHING UNUSUAL. YOUR TRAINERS SHOULD IMPRESS UPON HELP STAFF THAT THERE ARE THOSE OF US WHO DO FIND IT HARD TO NEGOTIATE SCREENS. WE ARE NOT NECESSARILY STUPID OR IN DECLINE....WE WERE BORN AFTER COMPUTERS WERE INVENTED AND HAVE TO WORK HARD AT IT. WE ALL HAVE DIFFERING SKILLS...ASK THEM IF THEY HAVE REMOVED AN APPENDIX RECENTLY(REALLY SIMPLE....TO A SURGEON)...INDEED COULD THEY? THAT'S NOT BECAUSE THEY ARE STUPID...THEY NEED TO BE TAUGHT! I nearly rang off but needed help, was little wiser when he had finished silently fuming(it is possible to hear silent fuming!!!) He was not overtly rude just lacked any empathy with my struggles, it was a feeling of knife edge whether he might explode with irritation...which in itself causes one to panic and not take in the explanation and was humourless...maybe he had had a really bad day! Ahh well!