Deliver over an hour late (this happens alot if early morning, late evening) and i had to go to work. Rang them and organised a redelivery. Delivery still arrived. Redelivery next day also still arrived but but was sent to my old house. Was told i wouldn’t be charged for one of the deliveries. However i was charged. Rang to explain and organise refund and the ‘customer service’ rep wouldn’t accept that a refund had been offered and kept debating with me about why it should be refunded. Until I asked to speak to a supervisor. Promised a call back from a supervisor within the hour. Still waiting. Ocado used To be great but has really gone down hill in the last 12 months.