Ocado is not consistent with their policies.. drivers can arrive 1 hour late of the delivery slot and nothing happens.. but it doesn’t work both ways..
they don’t wait for anyone and then when asking for redelivering they just say they will charge you anyway with no delivery..
Agree with other comments.. service has worsened so much.. I used to buy every week from ocado and now I’ve just told them I won’t do it anymore..
Funny thing is they don’t really care.. customer service says I’m sorry to hear that.. can I help you with something else? ...... :((
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