I understand from the reviews that our Ocado reserved slots have been taken away from us. We have been listed as 'vulnerable' and my husband is on the list of people who need extra help because of a terminal illness. If I go out shopping I could bring the virus in and basically kill my husband. I am disappointed, sickened and let down. I'm also very sick of the stupid and worthless emails that we are getting. We need help and support, which Ocado promise to give, and now they take away the lifeline of our reserved slot. We just don't know what to do or how to cope. Why haven't Ocado been honest about this? When I challenged them on it earlier they stopped speaking to me (via email). After 10 years with them, and what was outstanding service, they have wrecked their reputation by being evasive and by refusing to answer questions. Absolutely shattered by all this, where do we go now?