Been a smart pass member with a regular reserved slot for years. Whoever is making decisions about online services at the moment (CEO has ultimate responsibility) for it's regular customers seems either incompetent or has decided to put greedy profits ahead of ethical standards. Why have reserved slots which customers have been paying for for many years being taken by new customers? Many regular customers have decided to pay for this service prior to current situation because they need to plan ahead on a regular basis regardless - not just when there is a national crisis. Why take on new customers, when it is clear that you are not coping with long time existing ones. Aren't there any regulations which stop this kind of thing happening in the UK? Absolutely appalled.