Been with Ocado for 12 plus years, spending a minimum of £500 a month. Like so many here, not been able to us Ocado for 2 weeks now but they had the cheek to collect money for our smart pass. Last time I looked there was a 2 hour wait for a delivery slot. Much easier to go to the supermarket ( if you can). I emailed Ocado to cancel the smart pass but still no acknowledgment after 3 days. I hope all their new customers will stay loyal as I am taking my business elsewhere. So disappointed.
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