I have been with Ocado for approximately 12 years but the experience of the last couple of weeks has finished me. My daughter is classed as extremely high risk but this has not stopped Ocado from cancelling two deliveries and stopping my reserved slot of a Friday. I relied on the Friday slot so that we did not have to go out to shop thereby protecting our daughter. Someone mentioned an access slot and all I can say is what access slot as I have never received anything about this. They have let me down when I thought I could at least rely on one slot a week during this difficult time. Will I be with them after this, no I think not. I have two orders booked but then nothing. Emailing is waste of time, no help whatsoever