I have been a loyal Ocado customer for over two years. That loyalty was treated with contempt initially during the Covid-19 crisis, with absolutely minimal access to website and zero access to delivery slots. Only recently did Ocado wake up to the fact that if they were to have any shred of credibility after this crisis is over then they have to look after their loyal customer base. My loyalty was eventually 'rewarded' with better access to the website and delivery slots. HOWEVER, the average price of my weekly shop has now shot up dramatically - due to the almost complete absence of any offers or discounts. Now that is complete and blatant profiteering in a time of crisis. Also, I have just taken delivery of this week's shopping, which I already knew had an alarming number of substitutions and missing items. Very nice lady delivery driver, but she was gone in a flash, before I had any time to check anything - not necessarily a criticism in the current circumstances. But the real problem was that I then discovered a huge number of items, which I had been charged for, were completely missing. The point of online shopping now completely undermined, as I will now have to buy the items in person and risk exposure to the virus. I have been most disappointed by Ocado's performance and complete disregard for their customers since coronavirus took hold. Yes, we can understand the huge pressure that has been placed on the system, but come on, Ocado's apparently state of the art systems should have been able to fare a lot better than they have. Plus, there is no excuse whatsoever to shamelessly profit from the crisis. I am only persisting with Ocado as it is the only way at the moment I have any chance of getting any home deliveries. But once this crisis is over I will NOT be remaining an Ocado customer and I very much suspect that others will also be leaving in droves, judging by the vast number of negative reviews. Senior management and shareholders need to be seriously worried. Your once loyal customers will not forget.
1 year ago
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Ocado has a 4.15 average rating from 2,492 reviews

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