Poor service now - Ocado really should be coping better with the crisis since their sole business is online grocery deliveries!
Unfortunately they also seem to be profiteering (6.99 delivery changes on any available slots and higher prices/fewer offers.)
TBH I would most likely have left anyway when M&S took over from Waitrose but their very poor handling of the crisis has made the decision a lot easier. I suspect they will struggle to recover from this epic fail.
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