I’m a long term anytime delivery smart pass customer and have paid my sub for years. I haven’t been able to get a delivery for nearly four weeks now. Like a lot of people I got an email three weeks ago saying I’d be put in a group and allowed access to the site, limited to one order every seven days. I have never received an email, I’ve been bounced off the site because I’m not a priority customer. I got on for the first time tonight only to find there were absolutely no delivery slots. There’s no way I can get a delivery and I’m totally mystified by the 5 star reviews some people are giving here. Why do some people get deliveries and a lot of us get none? The person on this forum who accused customers of causing the problem by hoarding ought to be ashamed. I’m a single elderly person with no car who does not hoard food, I don’t want to visit supermarkets and I’m managing by the kindness of others and finding local businesses who will deliver a veg box. Today Ocado kindly took their monthly payment despite the fact that they haven’t been able to offer me a single opportunity to order a delivery this month. I’m absolutely appalled and I will not be using Ocado ever again.
2 years ago
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Ocado has a 4.1 average rating from 2,553 reviews

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