Anatole
We have been shopping at Ocado for nearly 10 years. We spend hundreds of pounds on weekly shopping and like everyone struggled to find any delivery slots in March. In early April we received an email from Ocado stating that as one of their most loyal customers we will be given priority slots. This we were. However, there is a catch all of he slots even early morning and late evening on Tuesdays and Wednesdays are only available at £6.99. Every single slot every day of the week is priced at their maximum amount £6.99. In addition, none of the promotions run by Waitrose are reflected in Ocado prices making them even more expensive (Waitrose also does not charge a delivery fee for orders over £50). Having written to Ocado, I received the following “cut and paste” response Dear Mr NNN, Thank you for your email. Please be advised that we vary our delivery charges to help smoothen demand as part of our standard year-round delivery price policy. Our standard maximum delivery charge of £6.99 has not changed. We are experiencing exceptionally high demand at the moment meaning more slots are at the higher end of our slot price range than normal. Thank you for your patience as we work around the clock to get as much food into as many homes as possible and play our part in feeding the nation. I will make sure to pass on your feedback and please let me know if there is anything else I can help you with. Kind regards, Needless to say that when things return to normal I will be taking my weekly shopping elsewhere. It is a shameless case of greed and profiteering by Ocado at a time when a little more humility and support of its loyal customers would be a better strategy.
1 year ago
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