I've been using Ocado for years and I have been really happy, but last night the driver decided it was too much trouble to open the gate and walk up to our door. I let them know I shielding but could she leave the frozen items closer to the door. I closed the door waiting for her to come up the path, but she just drove up. Customer service took her side and we were left with no food for the evening. Lovely. I'm so surprised by this because Ocado are usually spot on and I've never had an issue. The order was delivered this morning. Before we sorted that out, I was told they were going to charge me for the perishables because they couldn't deliver our order. I was not happy. The customer service today were wonderful and it seems it is all sorted now.