Having been a customer for over 10 years, I was offered a free 6 months smart pass after the awful experience I endured during the crisis (shielded and listed as extremely clinically vulnerable on Governement list).
They reneged when my old pass ran out.
At the onset of the crisis they showed scant regard for their loyal customer base and sought to profiteer to the maximum during the crisis. Service used to be excellent. Now it is non existant.
Gone to Waitrose.
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Alice, Customer Support
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