Francis U
Shocked by Ocado’s customer care. I joined Ocado and took advantage of their 3 months free smart pass on 2nd March, had a few deliveries made, unfortunately, when the lockdown kicked in I was unable to book anymore delivery slots, despite trying for weeks. Other customers were given priority, which is fair enough, I hadn’t been with Ocado very long and I wasn’t someone at risk. I received an email today saying ‘We’re pleased to say that, going forward, you’ll find it a lot easier to access our website. This means you can shop whenever you like, without finding yourself in a long queue’. Thought great! I can now book a slot and have the items that have been waiting in my basket for 4months. I also assumed as I wasn’t able to use the Smart pass at the time that some or all of it can be reinstated. How wrong I was, although the person on the phone understood and agreed that I wasn’t able to use the pass at the time due to COVID, they still said no. This wasn’t the only issue but don’t won’t to make this into an essay. I’m glad I learnt early on how bad Ocado’s customer care is.
2 years ago
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Ocado has a 4.1 average rating from 2,553 reviews

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