Actually 0 stars, don't use! Latest in the a long list of problems, the driver got lost on a farm track when he should have been delivering to a high street on a main A road. Didn't call during the slot time and then refused to deliver despite being only 20 minutes away. Slots are hard to come by, whilst expensive goods often squashed or in poor quality. Clearly drivers aren't competent to follow instructions or read signs. Last straw, will be using Waitrose from now on. Customer service are insincere and self-serving. Their token gestures are laughable. Avoid at all costs.