Summary: Go elsewhere. Laughable customer service, frequent missing items, terrible substitutions, damaged items and you'll end up swimming in plastic bags. Only advantages are: lots of unique, great products and app/site is better than the rest (but still sucks). Constant missing items, sometimes I get a notification prior to delivery, sometimes items just don't arrive. When items are delivered, they're substituted with terrible replacements. I now have "Ocado anxiety" where I have to check if every item has been delivered, and I've never had a missing item with any other delivery service (e.g. Sainsbury's, Amazon Prime Now, etc.) Last delivery had 5 missing items, some of which I had to get from another delivery service as we needed them quickly and I can't easily get to the supermarket (worth noting I could select a slot for the next morning, with free delivery with the other service). When it arrived, the frozen food was defrosted. Whilst it was refunded, they refused to actually acknowledge the issue, responding with "we can confirm that Ocado has procedures in place to ensure compliance with the requirements of the Food Hygiene Regulations". 🤦 We've had numerous examples of damaged good resulting from poor packing too. My favourite example was rice and bread rolls in one bag, not only was the bread flat but somehow the rice packet was open and was leaking everywhere. It's really not worth contacting support either, you'd be better off talking to a brick wall. On twitter they try to move conversations into DM to make it look to others that they're doing something. When you start talking to them in in DM they either fob you off with a bad apology or just give your £5 (which doesn't really achieve anything). The only advantages of using Ocado are: - the products: lots of unique, great products - the app + website are better than competitors, but could still be a lot better Last issue: plastic bags. I don't need or want plastic bags, please stop sending pointless pieces of plastic. So many others provide bagless delivery options or paper bags.