I have been a long time user of Ocado (started in the first 6 months of their launch) have always been a happy customer. I’m already seeing a massive impact from the move from waitrose delivered (of which there are none near by) food to M&S (of which there’s already 2 food halls nearby). Stocks have been depleted for a while, and it looks like 70% of my standard weekly favourite items are now no longer available, it’s going to be a really painful transition. When were loyal customers ever consulted on the change? Who does it really benefit? If prices don’t come down inline with the lower standard of readily available product, then I’ll be looking to move to waitrose direct