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Anonymous
Had a really horrible experience with… Had a really horrible experience with my last delivery from a retailer that’s supposed to have good customer service. I didn’t hear the knock on the door from the driver. The guy then called me supposedly 8mn later without leaving a message... then I received an email saying my order was cancelled 3mn later!! But of course I have to pay for all the fresh items that would be wasted... and I had over £20 of them! Called the customer service asking why the driver didn’t leave a message and explaining everything but I was told he followed the process! I don’t even know if he knock on my door. How was I supposed to know it was the driver calling? I felt like I was accused of not being there and not opening the door, why would I waste my money like that?? They keep contradicting all the facts I gave...AWEFUL customer service!! If you are thinking to join for quality, go somewhere else
4 years ago
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Ocado has a 4.0 average rating from 2,641 reviews