Anonymous
Had a really horrible experience with… Had a really horrible experience with my last delivery from a retailer that’s supposed to have good customer service. I didn’t hear the knock on the door from the driver. The guy then called me supposedly 8mn later without leaving a message... then I received an email saying my order was cancelled 3mn later!! But of course I have to pay for all the fresh items that would be wasted... and I had over £20 of them! Called the customer service asking why the driver didn’t leave a message and explaining everything but I was told he followed the process! I don’t even know if he knock on my door. How was I supposed to know it was the driver calling? I felt like I was accused of not being there and not opening the door, why would I waste my money like that?? They keep contradicting all the facts I gave...AWEFUL customer service!! If you are thinking to join for quality, go somewhere else
3 years ago
Read Ocado Reviews
Ocado has a 4.1 average rating from 2,606 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial