Shabby villa as some have stayed below. We apparently had an executive villa but the Air con didn’t work & to fix the problem there was note to advise you to push some buttons on the fuse box. We had an ant infestation, which they dealt with but left all the dead ants for us to clean up! The patio door was so old it was difficult to close. The blinds were awful, loads of panels missing & the window sills were disgusting. The whole villa needed an update. We also had to have a plumber in for a problem with the toilet as soon as we arrived. The other issue is when there’s a hurricane and you need some help their not so quick to get back to you then. One of their advisors told my husband that we would be refunded for the additional costs of the villa because our flight was cancelled due to the hurricane but no we’re home & chasing the refund, it’s apparently not their place to refund us and it was an error!! When I asked for the complaints procedure I also get ignored. Avoid at all costs. Your better off doing the booking yourself or using a reputable company because when things go wrong you’ll have some support.