Name: Ocean Florida
Address: Floor 9, North House, St. Edwards Way, Romford
Rating: 2.19

“Ocean Holidays - OFL20025505 Beware I was offered a credit note as my dream family holiday was cancelled due to Covid19 (as the CR note was greater in value than the original deposit it seemed a good deal). Being made redundant during covid19 I couldn’t afford to use the CR note but Ocean Holidays extended it, they don’t expire !?!….it’s was extended in till the end of 2024. BUT I rang earlier this year explaining I could not use the CR note this year their curt response was your CR note has expired. Apparently they are happy with their new position that CR notes do expire & despite previously extending the CR note they did not at anytime advise CR notes do expire! I have completely lost confidence in Ocean Holidays.”

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Posted 1 month ago

“This company sub contract bookings, operated purely for profit and do not care about how awful the customer experience is. Filthy accommodation that is not fir for purpose. Please do yourself a favour and steer clear of these cowboys. Also check your travel agent isn’t also sub contracting you holiday to them Barrhead travel use them and when there is a legitimate issue pass the buck between them in the hope you will go away. Don’t be fobbed off who ever you booked with and paid is the person with whom you have a contract and needs to resolve or compensate. Speak to trading standards for the best legal advice, it’s free.”

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Posted 2 months ago

“Review of Ocean Holidays: A Disastrous Stay Ocean Holidays/Ocean Florida failed to deliver on their promises during our recent stay at the Solterra Resort in Florida. The property was in a deplorable state, with a dirty green pool, malfunctioning air conditioning, and unsanitary communal areas. The service we received was equally disappointing, with unhelpful and rude staff and a lack of urgency in addressing our concerns. Despite the substantial cost for 16 guests, our experience was far below our expectations, and we are extremely disappointed with the Ocean Holidays team's handling of our concerns and the unsatisfactory resolution provided. After many visits to different Orlando holiday homes Our experience was far below the standards we expected. Firstly, the conditions of the property were far below acceptable standards, and the level of service we received was wholly inadequate. Upon arrival, we were met with a number of issues that significantly impacted our enjoyment of the vacation. The pool was a particular cause for concern. It was visibly dirty, with debris floating on the surface (floating false eyelashes and clumps of red hair). This was not only unhygienic but also made swimming unpleasant. Additionally, The water turned green during our stay, and the pool lights did not function until the final night, creating a safety hazard and diminishing the overall experience. Even then, we discovered that the lights were simply obscured by an excessive amount of grime after the pool maintenance vacuumed the pool on the last night. Secondly, To compound the problem, the air conditioning unit in the upstairs failed to function correctly throughout our stay. This resulted in uncomfortable and sleepless nights, particularly given the hot and humid Florida climate. When we attempted to seek assistance through the out-of-hours emergency helpline, we were met with a lack of urgency and unhelpful responses, telling our party of 16 guests to sleep downstairs. The information provided was misleading, and the promises of resolution were not fulfilled. This lack of support exacerbated our frustration and disappointment. The games room was poorly equipped with worn and broken equipment. The kitchen lacked essential cooking utensils, making meal preparation difficult. The community pool area was also unsanitary with evidence of human waste around the walkway. Our car hire experience through Thrifty was equally disappointing. We encountered rudeness from staff and were given a different vehicle to the ones we had booked. The cars were dirty, with one containing a cup of urine in the boot and bread stuffed down the seats. Additionally, the cars were not filled with petrol, and the collection process was disorganized with cars located in different areas without clear instructions. Due to Thrifty’s inefficiency, our departure from the airport was delayed by three hours. We are appalled by the substandard conditions and service we experienced during our stay. Key Issues: • Substandard Property: o Dirty pool with floating debris, including false eyelashes and clumps of red hair. o Green pool water throughout the stay. o Non-functional pool lights until the final night, creating a safety hazard. o Malfunctioning air conditioning unit in the upstairs, resulting in uncomfortable and sleepless nights. o Poorly equipped games room with worn and broken equipment. o Lack of essential cooking utensils in the kitchen. o Unsanitary communal pool area with evidence of human waste. • Inadequate Service: o Unresponsive and unhelpful out-of-hours emergency helpline. o Misleading information and unfulfilled promises of resolution. o Rude and unprofessional staff at the car rental company. • Car Hire Problems: o Dirty vehicles, including one with a cup of urine in the boot and bread stuffed down the seats. o Different vehicles provided than those booked. o Unfilled petrol tanks, requiring us to pay out of pocket. o Disorganized collection process with cars located in different areas without clear instructions. o Three-hour delay in departure from the airport due to Thrifty's inefficiency. We strongly recommend that future travelers avoid Ocean Holidays. Their failure to provide a satisfactory experience has left us extremely disappointed and dissatisfied.”

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Posted 2 months ago

“This company do not care about customers experience and happily let substandard properties. If you are looking for problems to be resolved forget it. Filth and pests ruined our holiday.”

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Posted 2 months ago

“Ocean Florida have such a bad after sales service. Absolutely no care for customer.”

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Posted 2 months ago

“AVOID AVOID AVOID Absolutely awful experience, premium prices for sub quality villa. So many issues. Our experience was ruined by grim, dirty, damaged property. Pool a green swamp. Mouldy broken patio furniture that was unusable. Do yourself a favour and avoid this company. Read the reviews. I will be raiding our issues with photo evidence and water samples when we get home to the travel company. Avoid AND SAVE YOURSELF THE GRIEF.”

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Posted 4 months ago

“The Would give less than one-awful villa and awful service. Pool full of blue algae took 5 days to clean. Pool deck black mould on floor and furniture which was broken. Villa furniture sub standard, broken, dangerous, bed mattress worn and pitted. Villa not cleaned I.e. Cutlery and towels dirty. Residual hair from previous guests on towels so doubt they had been washed. Bin overflowing with maggots and flies. Air conditioning leaking and pooling, engineers broke it and left had to await emergency engineer that evening. WIFI useless. Mould in bathroom, windows and door frames. Games equipment broken and a pool table with no balls. Cooker rings not working. Could go on but essentially spent a stressful holiday emailing texting and calling an unresponsive company who eventually tried to fob me off with $250 for the inconvenience. Will be reporting to ABTA ATOL and all the relevant bodies when we get home. Do not book with this company and check if this is who your travel agent uses before you end up in a s… hole.”

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Posted 4 months ago

“We were a bit skeptical due to some reviews that we had read, but credit where credit is due, we have just returned from a 2 week multi center holiday and it went flawlessly. Well done to the team for making our dream holiday go to plan. We had 10 nights at WDW then 4 nights at Las Vegas, all internal flights went to plan. The whole process was so easy. I would recommend to others”

Ocean Florida 5 star review on 23rd July 2024

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Posted 4 months ago

“Booked a holiday with Ocean Florida in January 2022 for a trip in September 2023. Wasn't really sure what to expect when you have to wait for a representative to call you back, I usually like the sites where you put in what you want and it spits out a price. When the rep called she was really patient with my fiance and I as neither of us had booked a holiday like this before and wanted to know a lot of different options before going ahead with a quote and also gave us a few different payment options which was really handy and made the holiday a lot more accessible to us financially. Was genuinely surprised with the quotation and felt that it was more than fair for 10 days, universal tickets, fully comp car rental, flights and hotel on international drive, with all of the little extra bits that they give you as well (which to be fair we only used the comedy show). I was a little bit dubious as I just assumed that this would be too good to be true but the holiday was absolutely brilliant and no issues at all apart from an issue with the airline which nobody could really control (ended up getting half of what we had paid for the holiday back from BA as compensation, so that was a result). Will definitely be booking with this company again soon and looking forward to another great trip. Thanks Danielle Fidge.”

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Posted 5 months ago

“Over the years I have always used Ocean-Florida. I have a time share so only use for flights and cars. Never ever had a problem. You can find other providers cheaper but do you trust they won't hype up the price when the flights go live. I have never ever had to pay extra. I've booked for Oct 2025 already. 😁With Flint who is great fun too!”

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Posted 8 months ago

“One star is bar far to much for these people there happy to take your mo ey but are just abusive and ignorant when you post a complaint”

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Posted 8 months ago

“Due to fly out on 16th Sept. Booked via Worldchoice travel who were closed over the weekend.Rung today to explain that my husband had been taken into hospital with a potentially life threatening sudden illness.All we asked for was a possible rescheduled date obviously there would be costs which we would have been willing to pay. Their response no because tickets have been printed. SO we now are waiting for their cancellation email Due to me not being lead name the travel agent had to phone my husband in hospital to get him to cancel.I will never use or recommend them. Expensive retirement present and birthday for me ruined”

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Posted 1 year ago

“To be honest, I’m not entirely sure where to start with Ocean Florida. We first booked with them for a holiday in 2018, which in cost an arm and a leg and once we arrived, we found out that a room hadn’t even been booked so we were a room short and had to wait about until that was all sorted. Fast forward a few years when we booked again. A family of 4 which cost £8096. 2 weeks, 2 rooms, park tickets etc. The pricing doesn’t seem so bad for a family of 4 with everything we needed included. Unfortunately, we needed to cancel this holiday due to me requiring major surgery to the head so I was unable to fly. We informed Ocean Florida and were they willing to do anything for us? Nope. It took a fight to even get a credit note for something that was way beyond our control, but hey they thought it was acceptable to try and make us lose £8096 whilst going through something life changing adding more stress to an already stressful time. Luckily, after a fight, I managed to get a credit note for the amount. Fast forward to July 2022. We booked a holiday, this time for 7 people (6 Adults, 1 Child). Please bear in mind, our initial holiday was for 4 adults, in two rooms. When we booked, there were so many quotes chucked at us, we agreed to one. £17,143, again, for flights, rooms, park tickets etc. We used the £8096 as a deposit and the initial 4 paid £448 extra each meaning that the three that added on (2 adults, 1 child) paid just short of £7.5k for their holiday. I was emailing all the time asking for our documents to be uploaded to which was not done until earlier this week (we go on the 16th September). Upon them being uploaded, I noticed that we had only been given two rooms. Hmm strange, but was then told this is what I had agreed to. Yes, granted that is correct, due to having that many quotes chucked at us, but when you initially had 2 rooms booked for 4 adults, you would expect an extra room to be booked for the extra family of 3. I again raised this, to be told if we wanted an extra room, it would be and extra £1032. I asked for an itemised bill as the fact it was over £9000 extra for an extra 3 people is beyond a joke when they weren’t even booked an extra room. I was told that we could not have this. Convenient ehh? We were then told that they could email the hotel to see if they could give us two single beds and a double bed in one of the two rooms to accommodate what we needed, but this again would come at an extra cost to us. Absolutely not. As per the initial holiday booked, if it cost £2024 per person there is still £3k unaccounted for and a room that is not there. I then noticed that they had booked tickets for us to a comedy show which didn’t include a child, I have continually asked for our NASA Space Centre tickets to be sent over as we have not received them yet, and surprise surprise, they still haven’t been sent over. Ocean Florida are an absolute joke. Once they have your money and extra at that they don’t care. Happy to cause unnecessary stress and not help resolve any situation as well as leaving you chasing and chasing tickets that should have already been provided. Also, a nice bit of Data Protection, I had to provide my login details to Ocean Florida who then passed them on to Attraction Tickets as my tickets would not load…. Does that seem right? Absolutely not. I would highly advise that you avoid this company unless you want to be stressed to high heavens, £17,143 less for a two roomed holiday for 7 people and still awaiting some of your tickets when you go in less than 2 weeks. Likely get there and the rooms won’t even be booked again. We will not be using Ocean Florida again and thank you for already ruining what is likely a once in a life time full family holiday. 👍”

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Posted 1 year ago

“I would definitely recommend NOT to use this company it the worst company I have ever used from start to finish it was a completely nightmare we got lied to about the flights and when we could book our seats then 2 weeks before we was going to leave for our 3 weeks holiday the ville we got assigned after doing some research was a complete nightmare looking at the reviews so I contacted the company asking to me moved to a different place and got told they didn’t have anything else but told me there will be no problem with the house as it was cheeked by the only 1 week ago and there was no problems so when we got there our nightmare become true the house was dirty bedding was dirty fridge had old dirty food inside the cooker was broken floor was all sticky but it was so late there was nothing we could do about it then thought the night my son come into our bedroom saying there was cockroaches in his bedroom I managed to get them under a glass and put something into the hole we thought they was coming from then in the morning we made contact with the company rep and they told me they was sorry and would send someone out to put the problems right but also told me that we need to put up with the cockroaches as that is normal but like I told him we have been there many times before and never had this problem before so that night we got back from our day out to find nothing had been done this went on for a week then they found us another house but told us we need to move that day but we was already in a park and booked and paid for a dinner in the magic kingdoms Castle but they were happy for us to just losses all that time and money they did in the end let us do it the next day the second house was better but still not perfect so out of our 3 week holiday we had lots about 8/9 days and being completely miserable and stressed we then found out the car company they used for our car had given us a car that had a out of date license plate so we was driving around in licensed then to top it off our seats we prebook and paid for we did have anymore and our hole family of 6 was now not seating with each other So think twice before you book your holiday with this company as the only guarantee you we’ll get from this company is to ruin your holiday”

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Posted 1 year ago

“Great Company - until it goes wrong. We booked a two week holiday in Florida from the 26th October to 9th November 2022. I booked the holiday in January 2022 and until our departure on the 26th October we were kept well updated with our plans and any flight changes which had taken place. We flew from Edinburgh Airport with Virgin Airlines and would be returning on the 9th November with Delta Airlines. ( Virgin stopped return flights to Edinburgh on the 31st October…..bear this in mind for later on). We arrived at the villa which was as described, well appointed and in very good condition. We had a great two week break until our day of departure…….November 9th, the day Hurricane ‘’Nicole’’ struck Florida. As a result of the hurricane our return flight was cancelled and rescheduled for the 10th November. This incident was obviously outwith the control of the company. I contacted the company and was able to pay for an extra night in the villa as our return flight was now on the 10th November. The 10th November arrived with the storm still ongoing only to be informed that the return flight that date was also cancelled…………this is where the wheels started to come off. I contacted Ocean Florida and was able to book another night in the villa we were staying in but at that point had no other flight dates for our return journey. I was told that this villa would be available until the 12th November. I paid for this additional night, as at that point I did not know when the return flight would be, but within the hour I was contacted by a company representative, via ‘’Whatsapp,’’ that I would have to vacate the villa ASAP as the owner would be arriving that day. Bearing in mind that the storm was still ongoing outside. After a bit of a discussion I was given another villa approximately 75 metres from the one we were in……but I had to pay an additional charge for this one. ( keep this payment in mind for later on.) We moved to this new villa ( the owner or new residents did not arrive until the night of the 11th November). We received no updates regarding flights from the company unless we did the chasing. Eventually we were informed that our new return flights would be on Sunday 13th November - Orlando - JFK, JFK - Edinburgh with Delta Airlines. We were able to stay in this villa until the 11th November and had to book a hotel for the night of the 12th November. The return flights left and arrived on time. On our return we obviously had to submit an insurance claim for the aforementioned incident. The flight numbers we had were Virgin flight numbers but on contacting Virgin they washed their hands and stated that it was Delta we would have to contact. I contacted Delta…..yes you have guessed right….it is Virgin that is responsible. I contacted Ocean Florida for advice and they were adamant that it was Virgins responsibility……..to date we are no further forward regarding our flight claim. I also needed receipts for the additional villa and hotel stay. Well all I can say this was a struggle to get what I required and what would be acceptable for the insurance company. I have contacted Ocean Florida on several occasions only to be told that somebody would be back in touch but these return calls never materialised. I have also submitted my bank details for the refund on the villa which I paid for but were unable to stay in but to date this refund has not been received. Would I use them again......well yes but only if I could guarantee that nothing would go wrong on the holiday as I feel that their aftercare service has been below the standard that I would expect.”

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Posted 1 year ago

“Villa provide by Ocean was dirty in every way possible. thick dust, mould on seats, cups filthy, Bathrooms had not been cleaned. laundry still grubby. Villa needed maintenance on the door, electrical goods.”

Ocean Florida 1 star review on 3rd January 2023

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Posted 1 year ago

“Customer service non existent, failed to advise about deposits and resort fees, failed to arrange transport to and from hotels and now told to wait a month for refunds. Not recommended at all.”

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Posted 1 year ago

“Booked paid in full - not allowed my paperwork until a week before flying and it’s all WRONG- tours wrong, booked the same date and time as others, booking in my maiden name - all wrong!! What a stressful week trying to sort it all out - 65 emails later - all I can say is keep away from them the staff are incompetent but happily take your money!! Will never book with them again”

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Posted 2 years ago

“Shabby villa as some have stayed below. We apparently had an executive villa but the Air con didn’t work & to fix the problem there was note to advise you to push some buttons on the fuse box. We had an ant infestation, which they dealt with but left all the dead ants for us to clean up! The patio door was so old it was difficult to close. The blinds were awful, loads of panels missing & the window sills were disgusting. The whole villa needed an update. We also had to have a plumber in for a problem with the toilet as soon as we arrived. The other issue is when there’s a hurricane and you need some help their not so quick to get back to you then. One of their advisors told my husband that we would be refunded for the additional costs of the villa because our flight was cancelled due to the hurricane but no we’re home & chasing the refund, it’s apparently not their place to refund us and it was an error!! When I asked for the complaints procedure I also get ignored. Avoid at all costs. Your better off doing the booking yourself or using a reputable company because when things go wrong you’ll have some support.”

Ocean Florida 1 star review on 6th October 2022

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Posted 2 years ago

“Got another email from them to say flight times have been changed for the third time even after been given virgin log in details as to book seats meals and assistance for our autistic grandson airport transfers and lounges al in disarray again thanks a bunch be glad when this is all over”

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Posted 2 years ago

Ocean Florida Reviews