Ocean Florida Reviews

Name: Ocean Florida
Address: Floor 9, North House, St. Edwards Way, Romford
Rating: 2.35

2.4 Rating 17 Reviews

29 %

of reviewers recommend Ocean Florida

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Phone:

020 3814 2198

Email:

operations@ocean-holidays.co.uk

Location:

Floor 9, North House, St. Edwards Way
Romford
RM1 3AE

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Ocean Florida 1 star review on 3rd January 2023

Lawrence

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Company - until it goes wrong. We booked a two week holiday in Florida from the 26th October to 9th November 2022. I booked the holiday in January 2022 and until our departure on the 26th October we were kept well updated with our plans and any flight changes which had taken place. We flew from Edinburgh Airport with Virgin Airlines and would be returning on the 9th November with Delta Airlines. ( Virgin stopped return flights to Edinburgh on the 31st October…..bear this in mind for later on). We arrived at the villa which was as described, well appointed and in very good condition. We had a great two week break until our day of departure…….November 9th, the day Hurricane ‘’Nicole’’ struck Florida. As a result of the hurricane our return flight was cancelled and rescheduled for the 10th November. This incident was obviously outwith the control of the company. I contacted the company and was able to pay for an extra night in the villa as our return flight was now on the 10th November. The 10th November arrived with the storm still ongoing only to be informed that the return flight that date was also cancelled…………this is where the wheels started to come off. I contacted Ocean Florida and was able to book another night in the villa we were staying in but at that point had no other flight dates for our return journey. I was told that this villa would be available until the 12th November. I paid for this additional night, as at that point I did not know when the return flight would be, but within the hour I was contacted by a company representative, via ‘’Whatsapp,’’ that I would have to vacate the villa ASAP as the owner would be arriving that day. Bearing in mind that the storm was still ongoing outside. After a bit of a discussion I was given another villa approximately 75 metres from the one we were in……but I had to pay an additional charge for this one. ( keep this payment in mind for later on.) We moved to this new villa ( the owner or new residents did not arrive until the night of the 11th November). We received no updates regarding flights from the company unless we did the chasing. Eventually we were informed that our new return flights would be on Sunday 13th November - Orlando - JFK, JFK - Edinburgh with Delta Airlines. We were able to stay in this villa until the 11th November and had to book a hotel for the night of the 12th November. The return flights left and arrived on time. On our return we obviously had to submit an insurance claim for the aforementioned incident. The flight numbers we had were Virgin flight numbers but on contacting Virgin they washed their hands and stated that it was Delta we would have to contact. I contacted Delta…..yes you have guessed right….it is Virgin that is responsible. I contacted Ocean Florida for advice and they were adamant that it was Virgins responsibility……..to date we are no further forward regarding our flight claim. I also needed receipts for the additional villa and hotel stay. Well all I can say this was a struggle to get what I required and what would be acceptable for the insurance company. I have contacted Ocean Florida on several occasions only to be told that somebody would be back in touch but these return calls never materialised. I have also submitted my bank details for the refund on the villa which I paid for but were unable to stay in but to date this refund has not been received. Would I use them again......well yes but only if I could guarantee that nothing would go wrong on the holiday as I feel that their aftercare service has been below the standard that I would expect.”

Helpful Report

Posted 1 year ago

Ocean Florida is rated 2.4 based on 17 reviews