Ocean Florida Reviews

Name: Ocean Florida
Address: Floor 9, North House, St. Edwards Way, Romford
Rating: 2.22

2.2 Rating 32 Reviews

28 %

of reviewers recommend Ocean Florida

Company Reviews

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Phone:

020 3814 2198

Email:

operations@ocean-holidays.co.uk

Location:

Floor 9, North House, St. Edwards Way
Romford
RM1 3AE

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Ocean Florida 5 star review on 27th January 2025

Linnie Judd

Ocean Florida 5 star review on 23rd July 2024

Sean Keene

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Company - until it goes wrong. We booked a two week holiday in Florida from the 26th October to 9th November 2022. I booked the holiday in January 2022 and until our departure on the 26th October we were kept well updated with our plans and any flight changes which had taken place. We flew from Edinburgh Airport with Virgin Airlines and would be returning on the 9th November with Delta Airlines. ( Virgin stopped return flights to Edinburgh on the 31st October…..bear this in mind for later on). We arrived at the villa which was as described, well appointed and in very good condition. We had a great two week break until our day of departure…….November 9th, the day Hurricane ‘’Nicole’’ struck Florida. As a result of the hurricane our return flight was cancelled and rescheduled for the 10th November. This incident was obviously outwith the control of the company. I contacted the company and was able to pay for an extra night in the villa as our return flight was now on the 10th November. The 10th November arrived with the storm still ongoing only to be informed that the return flight that date was also cancelled…………this is where the wheels started to come off. I contacted Ocean Florida and was able to book another night in the villa we were staying in but at that point had no other flight dates for our return journey. I was told that this villa would be available until the 12th November. I paid for this additional night, as at that point I did not know when the return flight would be, but within the hour I was contacted by a company representative, via ‘’Whatsapp,’’ that I would have to vacate the villa ASAP as the owner would be arriving that day. Bearing in mind that the storm was still ongoing outside. After a bit of a discussion I was given another villa approximately 75 metres from the one we were in……but I had to pay an additional charge for this one. ( keep this payment in mind for later on.) We moved to this new villa ( the owner or new residents did not arrive until the night of the 11th November). We received no updates regarding flights from the company unless we did the chasing. Eventually we were informed that our new return flights would be on Sunday 13th November - Orlando - JFK, JFK - Edinburgh with Delta Airlines. We were able to stay in this villa until the 11th November and had to book a hotel for the night of the 12th November. The return flights left and arrived on time. On our return we obviously had to submit an insurance claim for the aforementioned incident. The flight numbers we had were Virgin flight numbers but on contacting Virgin they washed their hands and stated that it was Delta we would have to contact. I contacted Delta…..yes you have guessed right….it is Virgin that is responsible. I contacted Ocean Florida for advice and they were adamant that it was Virgins responsibility……..to date we are no further forward regarding our flight claim. I also needed receipts for the additional villa and hotel stay. Well all I can say this was a struggle to get what I required and what would be acceptable for the insurance company. I have contacted Ocean Florida on several occasions only to be told that somebody would be back in touch but these return calls never materialised. I have also submitted my bank details for the refund on the villa which I paid for but were unable to stay in but to date this refund has not been received. Would I use them again......well yes but only if I could guarantee that nothing would go wrong on the holiday as I feel that their aftercare service has been below the standard that I would expect.”

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Posted 2 years ago

“Villa provide by Ocean was dirty in every way possible. thick dust, mould on seats, cups filthy, Bathrooms had not been cleaned. laundry still grubby. Villa needed maintenance on the door, electrical goods.”

Ocean Florida 1 star review on 3rd January 2023

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Posted 2 years ago

“Customer service non existent, failed to advise about deposits and resort fees, failed to arrange transport to and from hotels and now told to wait a month for refunds. Not recommended at all.”

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Posted 2 years ago

“Booked paid in full - not allowed my paperwork until a week before flying and it’s all WRONG- tours wrong, booked the same date and time as others, booking in my maiden name - all wrong!! What a stressful week trying to sort it all out - 65 emails later - all I can say is keep away from them the staff are incompetent but happily take your money!! Will never book with them again”

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Posted 3 years ago

“Shabby villa as some have stayed below. We apparently had an executive villa but the Air con didn’t work & to fix the problem there was note to advise you to push some buttons on the fuse box. We had an ant infestation, which they dealt with but left all the dead ants for us to clean up! The patio door was so old it was difficult to close. The blinds were awful, loads of panels missing & the window sills were disgusting. The whole villa needed an update. We also had to have a plumber in for a problem with the toilet as soon as we arrived. The other issue is when there’s a hurricane and you need some help their not so quick to get back to you then. One of their advisors told my husband that we would be refunded for the additional costs of the villa because our flight was cancelled due to the hurricane but no we’re home & chasing the refund, it’s apparently not their place to refund us and it was an error!! When I asked for the complaints procedure I also get ignored. Avoid at all costs. Your better off doing the booking yourself or using a reputable company because when things go wrong you’ll have some support.”

Ocean Florida 1 star review on 6th October 2022

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Posted 3 years ago

“Got another email from them to say flight times have been changed for the third time even after been given virgin log in details as to book seats meals and assistance for our autistic grandson airport transfers and lounges al in disarray again thanks a bunch be glad when this is all over”

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Posted 3 years ago

“The villa was very out dated even though we paid about £6000 to £7000 for a premium villa for three weeks the carpets where filthy, the water was intermittent cold and hot, the main shower in the master bathroom didn't have enough pressure. games room was shabby, paint in the sinks and bedroom drawers. Tv in main sitting area not working. Broken sockets expossed. The hot tub was cold. The resort itself very over crowded we have taken pictures of the villa itself if this is a premium villa I hate to see what the normal villas are like! We have stayed with James villas and for half the price the villa was top notch three times better than this with a heated pool and a hot jacuzzi. We will revert back to them for future holidays.”

Ocean Florida 1 star review on 18th July 2022

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Posted 3 years ago

“Booked for October 2020 in Jan 2020. Was told over the phone that the deposit was £250. Covid happened which meant we were forced to rebook or lose everything. We rebooked to october 2021 but had to cancel. They then told me that i would lose £375 per person so the original sales person lied! I would never recommend or use again, if anyone even mentions about going to Florida i would tell them to avoid at all costs! as we lost almost £2000 with them. Make sure you read the email as the sales people obviously can't be trusted”

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Posted 4 years ago

“I booked our family summer holiday yesterday and I have to say it was the best experience EVER booking a holiday. Anthony was exceptional and what was just an exploratory call turned into booking our holiday and this was solely down to the service Anthony provided. He was so incredibly helpful, knowledgeable and at no point did I feel rushed, or simply just another sale. I wanted to book our trip through him! We have 2 very excited kids now and we’re thoroughly looking forward to our holiday. Will not hesitate to book again with Ocean Florida and recommend to friends and family. Thanks Anthony!”

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Posted 5 years ago

“Couldn’t have made it any easier! Listened to my needs and wants and matched a package accordingly-top job and happy family!”

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Posted 5 years ago

“Good communication the whole way through, very polite.”

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Posted 6 years ago

“had a great experience”

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Posted 6 years ago

Ocean Florida is rated 2.2 based on 32 reviews