Ocean Florida Reviews

Name: Ocean Florida
Address: Floor 9, North House, St. Edwards Way, Romford
Rating: 2.21

2.2 Rating 29 Reviews

28 %

of reviewers recommend Ocean Florida

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Phone:

020 3814 2198

Email:

operations@ocean-holidays.co.uk

Location:

Floor 9, North House, St. Edwards Way
Romford
RM1 3AE

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Ocean Florida 5 star review on 27th January 2025

Linnie Judd

Ocean Florida 5 star review on 23rd July 2024

Sean Keene

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked paid in full - not allowed my paperwork until a week before flying and it’s all WRONG- tours wrong, booked the same date and time as others, booking in my maiden name - all wrong!! What a stressful week trying to sort it all out - 65 emails later - all I can say is keep away from them the staff are incompetent but happily take your money!! Will never book with them again”

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Posted 2 years ago

“Shabby villa as some have stayed below. We apparently had an executive villa but the Air con didn’t work & to fix the problem there was note to advise you to push some buttons on the fuse box. We had an ant infestation, which they dealt with but left all the dead ants for us to clean up! The patio door was so old it was difficult to close. The blinds were awful, loads of panels missing & the window sills were disgusting. The whole villa needed an update. We also had to have a plumber in for a problem with the toilet as soon as we arrived. The other issue is when there’s a hurricane and you need some help their not so quick to get back to you then. One of their advisors told my husband that we would be refunded for the additional costs of the villa because our flight was cancelled due to the hurricane but no we’re home & chasing the refund, it’s apparently not their place to refund us and it was an error!! When I asked for the complaints procedure I also get ignored. Avoid at all costs. Your better off doing the booking yourself or using a reputable company because when things go wrong you’ll have some support.”

Ocean Florida 1 star review on 6th October 2022

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Posted 2 years ago

“Got another email from them to say flight times have been changed for the third time even after been given virgin log in details as to book seats meals and assistance for our autistic grandson airport transfers and lounges al in disarray again thanks a bunch be glad when this is all over”

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Posted 2 years ago

“The villa was very out dated even though we paid about £6000 to £7000 for a premium villa for three weeks the carpets where filthy, the water was intermittent cold and hot, the main shower in the master bathroom didn't have enough pressure. games room was shabby, paint in the sinks and bedroom drawers. Tv in main sitting area not working. Broken sockets expossed. The hot tub was cold. The resort itself very over crowded we have taken pictures of the villa itself if this is a premium villa I hate to see what the normal villas are like! We have stayed with James villas and for half the price the villa was top notch three times better than this with a heated pool and a hot jacuzzi. We will revert back to them for future holidays.”

Ocean Florida 1 star review on 18th July 2022

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Posted 2 years ago

“Booked for October 2020 in Jan 2020. Was told over the phone that the deposit was £250. Covid happened which meant we were forced to rebook or lose everything. We rebooked to october 2021 but had to cancel. They then told me that i would lose £375 per person so the original sales person lied! I would never recommend or use again, if anyone even mentions about going to Florida i would tell them to avoid at all costs! as we lost almost £2000 with them. Make sure you read the email as the sales people obviously can't be trusted”

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Posted 4 years ago

“I booked our family summer holiday yesterday and I have to say it was the best experience EVER booking a holiday. Anthony was exceptional and what was just an exploratory call turned into booking our holiday and this was solely down to the service Anthony provided. He was so incredibly helpful, knowledgeable and at no point did I feel rushed, or simply just another sale. I wanted to book our trip through him! We have 2 very excited kids now and we’re thoroughly looking forward to our holiday. Will not hesitate to book again with Ocean Florida and recommend to friends and family. Thanks Anthony!”

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Posted 5 years ago

“Couldn’t have made it any easier! Listened to my needs and wants and matched a package accordingly-top job and happy family!”

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Posted 5 years ago

“Good communication the whole way through, very polite.”

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Posted 5 years ago

“had a great experience”

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Posted 6 years ago

Ocean Florida is rated 2.2 based on 29 reviews