This company sub contract bookings, operated purely for profit and do not care about how awful the customer experience is. Filthy accommodation that is not fir for purpose. Please do yourself a favour and steer clear of these cowboys. Also check your travel agent isn’t also sub contracting you holiday to them Barrhead travel use them and when there is a legitimate issue pass the buck between them in the hope you will go away. Don’t be fobbed off who ever you booked with and paid is the person with whom you have a contract and needs to resolve or compensate. Speak to trading standards for the best legal advice, it’s free.