I can see from other reviews there's frustration at customer service response times. I'm actually waiting on a response from them to an email at the moment. Has been a day so far, so we'll see how that goes! Otherwise, we've been really chuffed with Octopus - green electricity, clear communication, saved a bundle, and switched with ease. If anyone's thinking of switching, get £50 added to your Octopus account when you switch using my referral link: share.octopus.energy/metal-jay-986 I think you can withdraw the £50 too, not just spend it on your energy bill.