“Horrific customer service. Consistently told my issue has been escalated and is being treated with priority only to hear nothing. Have had to go to Ombudsman to find a resolution to a year's worth of direct debit payments they have no record of receiving despite sending me statements confirming my payments. Have had to provide excessive amounts of evidence as apparently they have no record keeping on their side. Very stressful experience never had anything like it. Avoid at all cost.”
“The young lady was very professional no problems at all But not happy with what I've been paying 2 bedroom terraced looked on line prices ridiculous to what I've been paying over last years.
Let's see if you reply to to this message. David”
“As my contract was coming to an end & with all the hype about how high prices will be going up, but I was pleasantly surprised at what my new tariff will be for the next year. So one very happy customer thank you.”
“I phoned to discussing changing to Octopus as my supplier, explaining I had a new set of solar panels and battery storage. Tom discussed the best tariff with my installer and we agreed on Flux. Tom then explained the process to me and I started to receive emails guiding me through it - activating my smart meter, taking my first import reading and agreeing my initial direct debit payment. So far so good.”
“I was very happy with the service I received.The girl was very kind and helpful (sorry I have forgotten her name)thank you as I’m on holiday it has eased my mind”
“Zaid was so helpful and friendly. I am a first time buyer so this is all new to me and he took the time to explain how everything works. Thank you very much Zaid! :)”
“Was looking to switch over to Octopus and they were very helpful and firendly over the phone and clear at what the next steps that I would need to do.”
“Great energy supplier. Gemna from Customer services really went out of her way to help with a recent issue I had and was able to resolve that issue satisfactorily. Would highly recommend Octopus Energy for great customer service.”
