“They failed to take the monthly direct debit amount from my bank, causing a large bill estimated to catch up the energy used. If I hadn’t contacted them myself their inept accounting service would’ve carried on messing up my account. What a shambles !”
“The queries and issues I had were resolved promptly and effectively.
Dexter who managed my enquiries is very professional, knowledgeable and efficient who communicated matters precisely and clearly so I was able to understand matters better as well providing the information I required promptly.
All dealings with the company have been excellent a professional firm.”
“So helpful and professional, nothing was too much trouble to go through and Isabella K had my account transferred to my new address, all updated and sorted for me, all done within a very short period of time. Thank you for all your help. 😊”
“I telephoned Octopus energy today as my husband passed away recently. I spoke to Parveen who was extremely helpful.Parveen was very considerate.
She explained how the electric paperwork would now be in my name.
I appreciated speaking on the phone with Parveen. Thankyou. sharon sargent.”
“Alex guided me carefully through the switching process after offering us a considerably reduced contract compared to our existing one. She was highly experienced and professional and nothing was too much trouble, she could simply not have been more helpful! I’ve always had excellent service from Octopus for my domestic contract but this communication with Octopus Business was exceptional even by their very high standards. Thank you and very well done!”
“The we spoke to first hung up, so did the second, third time lucky got a lovely helpful lady.
Our replacement in house display only took a few months to arrive insread if days, guess what wont work!!! Priceless not commisioned!”
“I cannot say enough good things about the service I received today,good old fashioned customer care,I spoke to Zak,and he was so lovely and helpful,put my mind at ease,so thank you to Octopus,”
“First class customer service from Kai who went out of his way to ensure a swift energy transfer and also went beyond expectations by helping with a problem we had with an existing account. Customer service at its finest!”
“I spoke to Thomas regarding switching. He was thoroughly personable and friendly throughout the call and had very good service and product knowledge - being able to give me multiple options as to how I wanted to proceed. Very impressed!”
“I had a fairly complicated set of questions about switching to the Octopus Flux tariff for import and export with solar panels and battery. I spoke to Alex who was excellent - and very friendly. Answered all my questions and helped me make the switch from my current supply. A great customer experience, just as they promised!”
“I was with Shell energy and was switched automatically. I have ended up in credit with my gas & electric. I have followed all the advice and enter my meter readings regularly but I am now having to jump through hoops to get a refund again. They say there is a problem with my meters but won't tell me what the problem is. I have tried to manually reduce the payments but they keep putting them back up again.”
