“My customer service agent was polite, quick to deal with my request and helpful. The only feedback I would suggest is to support the CA by creating a quiet environment to make the background noise of the call centre less distracting”
“The person that i spoke to today Ella team cov 12
Ella was very competent and polite she answered all my questions in a way that it easy to understand and made it possible to make my mind up of which tariff was best for my situation”
“When I had to ring up because my gas account bill was not on my statement it was simple as anything to get it sorted and the person I spoke was polite and very very helpful, I also got to change my tariffs to save me even more money. i have been with Octopus since they took over from Co-op power and have never had any complaints about them, they are always very helpful when ever I have had the need to ring. So would recomend to anyone Thank You for your help today”
“I would like to commend the service you provided today. Having received my bill for mid-Dec2024 to mid-Jan2025, I was astonished to note how high it was, especially the gas element. Your member of staff, Mandy was patient and helpful throughout our long conversation. She took me through the detail of how my Nov/Dec units differ from my Dec/Jan. She offered advice and guidance for energy usage in my home and went as far as looking up my digital App which I use when I am away on holiday. After useful discussion, we agreed on a manageable increase of my current DD to Octopus and she followed on from the call to send me a copy of my Salus App. Mandy was respectful, articulate and knowledgeable and so I thank you again for your top rate service and this positive interchange.”
“Took three and a half weeks until I got the electric back on in my house! Just bought the house and the previous owner had left significant debt on the prepayment meter. After a 17 long email chain and multiple phone calls being passed about different people, asking for the same information to be sent again and again finally the last person sorted out the issue within a few hours. Terrible customer service.”
“Today, I was lucky enough to speak with Christina, one of Octopus's UK customer service helpers.
I had a number of issues connected with taking over the utilities account for a house, when the tenants moved out.
I spoke to some customer service people in S Africa, who - not only seemed to be unaware of how to help set up the account in my name, they managed to remove my home account from the online front page of my account. (!!)
Today, my phone number was not recognised as being attached to my account. No reason for this, the number has not changed.
Christina was kind, helpful, informed, knows how to do her job, and has a friendly manner. A sigh of relief to deal with her after the S African fiasco.
Christina arranged for my direct debit to begin working, for my phone number to be recognised, confirmed the new account was up and running and reassured me that the '3rd party debt collectors' would not be coming to my home, as suggested in an undated letter from Octopus, when I was unable to pay my bill, even though I had set up a direct debit to do this.
Well done, and thank you, Christina.
Your help, capability and reassurance means a lot to me.
Helena Brown”
“Zac was very helpful and had patience when I was looking for relevent information. Makes a very pleasant change from some other call centres. Thanks.”
