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Octopus energy Reviews

4.2 Rating 7,540 Reviews
81 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
I really enjoyed the call with Zaid! He is super helpful and patient. What a wonderful experience to switch my provider to Octopus. Thanks so much!
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Posted 22 minutes ago
Amazing service, not yet set up my account due to server problems however connor talked me through what would happen next, the tarrif options and will be in touch again soon to help finish the rest. Great communication and help!
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Posted 35 minutes ago
Thanks to Radhika who helped me with a switch to Octopus account today. She was very friendly and knowledgeable, and answered all my questions.
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Posted 35 minutes ago
Very helpful person on the phone and I didn't have to wait too long
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Posted 40 minutes ago
Spoke to Vic on the phone today to take out a new 12 month fixed tariff plan. She was extremely professional, helpful and friendly.
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Posted 43 minutes ago
Spoke to Vic on the phone today to take out a new 12 month fixed tariff plan. She was extremely professional, helpful and friendly.
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Posted 43 minutes ago
Phone answered immediately and request dealt with charmingly and swiftly.
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Posted 44 minutes ago
I wanted to make some administrative changes to my account. My call was answered quite quickly and I did not have to wait more than a few minutes. Niall sorted those changes for me, seeking confirmation of the actual details before actually actioning them. I then had a query about applying for payment for the excess electricity generated by my solar panels. Again Niall was polite and patient and talked me through the options on the telephone and did not just rely on sending me a link to online information. I was advised of what I needed to do to initiate an application on my account and how long the process might take to be concluded. I have subsequently been able to make this application and I look forward to seeing the results in due course.
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Posted 1 hour ago
The guy I spoke to gave outstanding customer service and answered my query straight away, very pleasant and listened - you never get that these days with other companies
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Posted 1 hour ago
Spoken to Grace today she exceeded my expectations she really listened to me showed interest and checked my understanding she is a real credit to your company please could you kindly thank her again from me for her patience and time today thank you
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Posted 3 hours ago
Fantastic
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Posted 3 hours ago
Switching over to Octopus was quick and simple. Josh was very polite and friendly and answered all my questions.
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Posted 3 hours ago
Hi thank you Thomas he was very professional and very patient I will definitely recommend octopus
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Posted 3 hours ago
Kieran was really helpful on the phone today. Helped me set up my account with Octopus with ease!
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Posted 3 hours ago
Ben was fabulous at his job today. He made the whole moving house process easy and stress-free. Thanks Ben!
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Posted 3 hours ago
Thomas was highly professional and knowledgeable. He was kind, courteous, and respectful. His demeanor was very pleasant, and he had a charming, friendly nature that was delightful. He answered all of my questions concisely and with due diligence. Quality of communication is everything. I hope that he progresses in your company.
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Posted 3 hours ago
Jay Bradbury was extremely helpful, polite and knowledgeable. Makes the complex topic or energy very informative and much easier to understand . Thank you
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Posted 3 hours ago
Friendly manner and very responsive to all questions
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Posted 3 hours ago
Very knowledgeable and polite, with the etiquette of referring to me as Mr Lewis. Very professional.
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Posted 4 hours ago
Zaid was helpful and great to interact with. Made the conversation seem like a chat with a mate rather than a call with an energy supplier.
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Posted 4 hours ago
Octopus energy is rated 4.2 based on 7,540 reviews