“Having just moved into my new home I wanted a good fixed tariff from a reliable supplier and, as I had been a customer previously, Octopus were an obvious choice for me. I spoke to Hazel who found me a good fixed tariff and resolved all of the issues which can arise from a change of ownership- overlapping bills, duplicate accounts etc. Everything sorted out in one easy call. Thanks Hazel!!”
“What a fantastic call that was.
Not only did I have my monthly bill halved, but your superstar employee also told me I wasn't on the best tariff - and moved me over, more savings? Yes please!
We then had a chat about a smart meter - and I've got one being installed on the 13th!
What a really knowledgable, helpful guy - thanks so much for making my day!”
“Overcharged me every month for 3 months. I try to contact them to sort it out and they just ignore me. Messed around fitting a new meter which only caused more problems. They seem unwilling to fix it.
They claim they have excellent customer service. Which is not true in the slightest. Avoid”
“My conversation with Amaan was very good. He confirmed what tariff I had changed to and was very polite and asked if there was anything else he could help me with.”
“Carys was exceptionally helpful, sorting out both issues quickly and with no fuss. Such a pleasure to talk to a human being who is in the UK, does not come as the third person to talk to you, all not wavering from their prescribed script but who listens to the problem and then fixes it.”
“After having spoken to a member of your staff for 23 minutes & getting no where. I was cut off.
I rang again & spoke to Hussain who sorted out my query within minutes. He was polite & very knowledgeable & renewed my faith in Octopus again.
I would certainly rate him as 10 out of 10!!!”
“Britney answered my queries promptly and was able to help to solve the problems I've been having. I feel confident to ask foe further help if needed. Thank you.”
