“I spoke to Sammy and She tried to explain how, after getting a fixed price contract with Octopus last Month, you were asking for a 25% payment increase in my Direct Debit. She impressed me with Her Patience and Knowledge but I did not understand why my cost could possibly go up so much in such a short time, baring in mind my fixt Price Contract. But, I am old and She knew Her Subject very well so I increased my Payment by 12.5% and with Her Advice to keep an Eye on my Balance, will monitor the amount of My Money Octopus has in their Bank”
“Ben was very patient and informative and continued to keep in touch to make sure I understood eveththing that was discussed.
He is a huge asset to your company.”
“I feel at home with Octopus. They make paying bills fun, from their happy hours, or spin the wheel, opt in and save snd much more. Coupled with people like Mary's, real people, not an AI generated chat assistant. Someone who actually talks to you, understands your needs, professional with a hands on approach. She's really sorted my issue, reassured me and left me feeling confident about the situation I was facing. Thank you.”
“I’m very happy with the excellent service from octopus friendly staff who are always very helpful with any questions my only fault with them is that I’m £840.00 in credit have never been in any arrears but they still suggest putting my monthly payments up by another £15.00 per month which I found very strange although when I contacted by email they replied and said they would keep my monthly payments as they were.”
“Great customer service. The phone is answered quickly by a human who is friendly, knowledgeable and very efficient. Plus I appreciate your prices and flexibility to change tariffs if necessary. I love Octopus. Thank you.”
“I was sent an email by Octopus energy about my bill. I was very concerned as I thought I'd paid it even though I'm a bit behind. I phoned Octopus Energy because I'm a bit concerned and I thought we'd sorted out any payment problems I'm having. When I contacted Octopus I spoke to an Adviser called Emma. When I explained the situation she sorted everything out and put my mind at rest. Thank you Emma.”
“I was sent an email by Octopus energy about my bill. I was very concerned as I thought I'd paid it even though I'm a bit behind. I phoned Octopus Energy because I'm a bit concerned and I thought we'd sorted out any payment problems I'm having. When I contacted Octopus I spoke to an Adviser called Emma. When I explained the situation she sorted everything out and put my mind at rest. Thank you Emma.”
“I was sent an email by Octopus energy about my bill. I was very concerned as I thought I'd paid it even though I'm a bit behind. I phoned Octopus Energy because I'm a bit concerned and I thought we'd sorted out any payment problems I'm having. When I contacted Octopus I spoke to an Adviser called Emma. When I explained the situation she sorted everything out and put my mind at rest. Thank you Emma.”
“I am hard of hearing and was able to hear Ross very clearly - also very little background noise ie not a call centre.
He dealt with my enquiry very efficiently and I was very impressed .”
“I am a Landlord and I called Octopus Energy regarding the termination of a tenancy at a rental property. My call was answered quickly and the matter was resolved very professionally and efficiently by linking the account for that property with my own property account. The agent I spoke to was Pete S (Cov-10).”
“I had great service from Octopus when moving address. My new address was found and new account set up well, and my balance transfer from my old address was also well managed with care. I felt like Leila and Eloise who assisted me in these separate parts of my move, were conscientious and kind.”
“I spoke to Grace this morning about a small discrepancy between my gas tariff and the details on my smart meter display ( once vat taken account of).
She was very helpful, explaining that my bill would be correct but that she would send an update to the display unit to get it back in line.”
