“Spoke with Sammy (Cov 15) ? today with regards my Octopus account. My call was dealt with timely, very profession and with customer care at the heart of the conversation. Well Done
Thanks
Stephen Lowe”
“Were able to clarify my understanding of the account tariff options when my current contract ends. Discussed the effect of any OFGEM changes and how they may affect or not the proposed Flexible Octopus will operate.
Nb - I would prefer to permanently opt in to the free electricity sessions as I apparently miss some for not seeing the email in time.
Also the pitch of the muzac on hold is a very tinny sound - better than nothing
Thank Sammy for patience and helpfulness in my understanding of my enquiry
Pat Moloney”
“I spoke to a young lady today.Her name is Lucy.She was very helpful.And she got things sorted for me and arrange aother appointment.Thank you very much lucy”
“I spoke to Lucy about a faulty gas meter. She very quickly organised a repair team and explained the process to me. Polite throughout. Have only been with octopus for a few days but very impressed.”
“I talked to a person Gemma who knew what I wanted and needed also guided me through what I didnāt know. Itās soo much easier to talk to a person that knows their occupation and assists older people that donāt fully understand modern technology. Thanks Gemma”
“I called today for advice regarding quite a complex predicament I have found myself in. The agent Mollie was patient polite and exceptionally knowledgeable. She answered all my questions in a manner that was easy for me to understand and backed this up with an e mail that also contained many helpful links. A very different experience to many recent calls to my current supplier.
As a result of this call I am looking forward to switching to octopus for my electricity and gas.”
“Rang Octopus and had a great experience with Niall. Nothing was too much trouble and he solved my problem with ease withing a few minutes of being on the phone.
Thank you Niall.”
“Terry updated me on my account which I was very pleased about ,I donāt seem to enter both readings at once ,if I hadnāt rung this morning I would not be any the wiser ,thank you Terry for your help”
