“i payed my bill in pull a mount a go,i send them proof copy of recipt they still keep calling me sending me emails texes and asking for money i spoke to about 7 people they all telling me different things,now im thinking about calling the police”
“Smart meter not connected after 9 months and as many engineer visits and countless emails and calls. Official complaint not addressed following several months. Worst customer service I've known from an energy company.”
“Yes same like most now since Octopus’s have taken over Shell energy, they have put in debt, I was always in Credit, and now they keep constantly charging every day, and now have a huge debt to pay, I’m on kidney dialysis three times week. Even doing past 33 years now,
Always paid my duel bills by direct debit, my benefits do not cover what they are asking, I thought I sorted with them yesterday Weekend, no again another charged via an email just received, they are not helping me or any of the customers tbh, seem to be making things worse, as I said I used to be £200-300 in credit, before they took over fully last week, it’s not that I don’t pay, I always have done monthly, I live in two bed rented property…
How is every one else feeling about it, I didn’t choose to go with…. 😔”
“I was with shell and I got transferred to Octopous I always give my meter reading online on my app I only use 3 heaters and my fist bill with them my first month £800 absolutely disgusting they are legally rubbing people making millions of profit I am looking to change to another energy supplier. I am very disappointed the worst energy supplier AVOID THIS ENERGY SUPPLIER.”
“Hope after this rate you will fiind correctly invoice,and not responding on emails after weeks,was trouble with the gas readings not take the readings monthly,book enginer ,change new smart meter from outside because was broke ok check account from October till Feb,around £500 disappeared and monthly Direct Debit £260 plus around £1000 credit on first was a gentleman wich give back that £500 of course after many phone calls
And all good inginer change the gas meter,all good,and new l.have same trouble but with the electric meter reading not received the date after nearly 2 weeks and same issue from account was missing £555 same from gas they have the money back,and all consum off gas and energy is not on this price, because if Was from October till Feb £555 how is possible to have on credit nearly £1000 if me direct debit was not OK,and from oct they still don't have the right details after every month send manual meter from gas/electricity and l can't take back the money because they don't receive the right consum,”
“You must factor in that they have no technical capability in-house
Contacted in August 2023 to move my meter less than 1m, Octopus confirmed they could do it within a week.
Over the next 6 months can at best be described as a severely disorganised outfit and in my opinion described as an incompetent service provider.
I sent 12 emails (most reminding the Octopus team of my outstanding email) to which I got 4 responses.
I made several calls and each as useless as the one before (Octopus being the first utility provider I've encountered without an in-house technical team that can be reached).
After waiting 6 months, delaying my renovation at substantial cost to me, Octopus confirmed moving a meter 1m is greater than the level of skill they possess.”
“Left these cowboys this morning. The first call I had made to them I was struggling to hear and instead of hearing the operator I could hear all the background noise of people on the phones in the office that was most likely in (probably Bangladesh). When I told this to the operator she just put the phone down which annoyed me as was so rude.
I had then called back and was greeted by another young woman who did appeared to be ok. When I had stated that I was unhappy and felt I was being robbed by the meter as it is charging me £20 a week more as it’s saying am using emergency which I am not. She asked what evidence of this I have which I had told her well how do I provide this, she then stated that without evidence they couldn’t do anything. I had told her I did not chose Octopus and was transferred over as the other one went into administration. She had then stated she did could not help me if I had no evidence and was there anything else she could help with. Told her she hasn’t even helped me with the reason why I called and that she was being rude! She then said that she will be ending the call.
I found her to be a total C”@t.
I then switched both my gas and electric over sharpish before wrong them a strong worded email.
Just had an email through asking why I’m leaving them and if there’s anything they can do to change my mind.
Funny that, two phone calls, an email and now I’ve switched they want help.
AVOID THESE ROBBERS!!!!!”
“Noticed a negative cross on husbands credit report from Octopus Energy. Questioned them why and they said (and I have an email from them to prove it) that this is because we hadn't set up a direct debit. Blackmailling a***holes”
“Great at promising - terrible at delivering. Lots of hot air (messages signed off 'Love &Peace' etc) and pretending to allow direct contact with the CEO ('Greg') whereas in reality the mail goes back to the person you started with! Bit of a scam really. Customer Services Staff have responsibility for matters (eg Complaint Handling) they are not able to deliver and management don't seem to support them. This is validated by the fact that complaints against Octopus nearly doubled between Q4 2022 - Q4 2023 (figures published on Octopus Energy website). My particular issue is so simple - transfer of account from one parent to another following bereavement which has been royally messed up despite many promises to resolve. Shame - seemed like a good company to begin with but are now very poor. Alternative provider might be a better option.”
“Joined octopus 6 weeks ago just paid a bill for £208.59 which is almost double what we were paying with OVO now we have paid our next bill is for £205.27 again almost double spoke to customer service very unhelpful very rude we are now leaving octopus and joining eon extra quoted us at £97 for gas and electricity good bye octopus stuff your contract up your rear end this will teach you not to rip people off”
“I was automatically transferred to Octopus from Shell but because I manage my mothers affairs, my email was already connected to My mum's account with Octopus. Their ridiculous technology cannot cope with 2 accounts for the same email address. They have merged us as customers, have been unable to resolve this. I have tried to escape and switch to British Gas, Octopus have rejected the transfer. The agent Emir, is absolutely useless, lack of training and knowledge, apparently they do not have a complaints department, I am pulling my hair out with frustration. The problem is still ongoing.”
“Service is no better than just normal f irbre, before you join you could ring and phones answered straight away, but now wanting to cancel as get 14 days, every time I ring which has been about 30 times, all options just ring and ring and ring, avoid, I've rung bt and am staying with them. Avoid possible the worst internet provider there is.”
“I have been a customer for years and every time I try and get a smart meter keep being told no appointments. When I contacted customer services I was told to try contacting the engineers myself. In other words no customer service just do it yourself. No luck with engineers. Supposedly put on a priority queue but still no smart meter. I’m missing out on optional savings because of this. Fed up and planning on switching.”
“The switch from Bulb was very easy as i didn't have to actually do anything. The emails were written in plain English and the account set up was very simple and access to dashboards was available very quickly. The one aspect that is not quite as clear is the interim 'energy usage' emails which come at a different time to when my payment gets taken and which separate out gas and electric so they can be a bit confusing still as it doesn't give a total usage amount in one email.”
“Somehow, somebody at Octopus thought that could request our existing energy supplier to transfer our account to them without checking with us first! Thankfully, we managed to cancel this with our company. I thought this practice had been brought to a stop but clearly Octopus are getting desperate.”
“The worse company ive ever been with. Customer service absolutely nonsense, i spoken to a guy called shakeel and told him to direct the call to a supervisor as he was not competent to handle my query he persisted refused and keep me on hold for over 45mins and by the time company was closed so the call was diverted to an agent not in uk. Shakeel did not do good job. Caused me distress grievances. Iwill launch a complaint to energy ombudsmans and defo change this supplier.”
“This company is a complete joke the…
This company is a complete joke the customer service is useless.
I had a smart meter fitted within weeks it went faulty 2 months later I am still waiting for it to be removed or replaced.
Customer service is full of excuses and a complete waste of time say well away from this company and save you health.”
“Octopus Energy. Nothing like those vomit inducing adverts.
The only energy company who file a "non-payment" on your credit file if you'E a bit late with payment because you dispute what they are charging you.
Tantamount to blackmail.
So, my version of the ad would be "THE WORST F******G ENERGY COMPANY EVER"”
