“As ever Octopus's customer service was superb. Niall clearly explained how and when my variable DD would come out and when I would be notified. He also explained, due to the amount of credit I have built up, that I should get a bill in Dec and poss Jan. He even promised not to tell my husband about the errrr extra cash I may have! Thanks Octopus for being helpful and flexible around the festive time”
“Just signed up to renew a 12 month fixed price gas tariff and remain a very happy Octopus Go EV tariff user. Telephone advisor answered quickly with no multiple options on the key pad to navigate. Continued excellent customer service from the best energy company ever!”
“I called to give my meter readings so I can also receive an update on my usage and forthcoming bill.
Speaking direct with Leila H enabled me to do that.
She was polite and helpful and understood why I preferred not to use the automated service.
I have a vulnerability following illness and prefer to speak in person.
Iain.”
“Thank you Felicity for finally resolving this issue that has gone on for over 2 years. I cannot thank you enough for your hard work and for persevering with this to the end. It is so appreciated.
Kindest regards
Teresa.”
“Issue with sending in metre readings so called for help. Call answered quickly as usual, spoke to Caris who was excellent and reassured me that it was an issue at their end and not mine and promptly updated my readings for me accordingly. One of the reasons why I stay with Octopus, excellent customer service!”
“Such a friendly and caring staff when I spoke over the phone . Solved my problem within minutes and was very helpful, will defo recommend octopus energy to all”
“I spoke with Garima Kumar who has excellent interpersonal skills and was a pleasure to deal with. She listened to the issues and responded by addressing matters in real time whilst on the phone. Highly professional and a credit to Octopus energy.”
