“I entered the correct meter reading, which put my account into deficit.
This put me into a panic situation, but it was quickly corrected after taking photographs and forwarding them. What a relief, and very friendly exchanges of emails and phone calls.”
“Vic was wonderful. My questions were answered immediately with substantiation where required. Vic had everything to hand, even from many months ago. Polite, professional, and knowledgeable, a very good customer service experience with a satisfying resolution.”
“I am really thankful to Octopus for their swift resolution and positive and friendly customer service. It was my error with an unpaid bill in between tenancies and some miscommunication about dates but Mark H COV 10 was fantastic - he was so helpful and resolved everything quickly, I cannot recommend him enough. Thank you Mark!”
“Terry was a great adviser about my plan and informed about what would be better option for us. He even managed to give me a good discounted plan. A very good service.”
“Mr Jay Bradbury was the reason for my happiness…he was very understanding about my issues and was equally quick and efficient to resolving my problems…thank you”
“Mr. Ayobami is an excellent customer representative. He has demonstrated the utmost patience, knowledge on the topic to help resolve my issue. Where he could not complete he has raised a part of my query with the right authority. He has been very patient with me to take me through each stage of the process to switch to EV charging. He did not rush me into it or create any shortcuts. He also helpcorrect a flaw which saved me money. All in all a great customer service experience. Hope to have many more such reps supporting Octopus customers. Thanks!”
“Mark H was extremely helpful and went above and beyond. He was patient and made me feel reassured that the issues I am facing with my gas meter will be progressed and fixed as soon as possible.”
“Every query has been replied to very quickly and positively.
Beth has been checking issues behind the scenes for me regardless of difficulties.
Replies have been very informative and helpful.
A refreshing change from dealing with other Big companies of all sorts that I've experienced over the years.”
“Very impressed with the quick response time answering my call with Jacob proving to be most helpful, polite and keen to resolve the issue.
He explained everything clearly and succinctly in a professional and friendly manner.
Issue was satisfactorily resolved. Octopus Energy are a good company who appear to actually care about their customers. Well done.👍”
“Vic was ridiculously helpful, I thought I was calling just to see my options around moving and within ten minutes she’d updated my whole move, added both properties to my account as we have a crossover and given lots of helpful info and advice! Super impressed - thank you!”
