“Spoke with Tayla very nice to have a conversation with her, she explained what I required and explained what I could do and arranged it straight away. All completed within five minutes very satisfied customer.”
“Jay was quick to respond and answered my query clearly. Even recommending a cheaper deal which I am grateful for. This is why I've been an Octopus customer for many years, and would not switch to anyone else.”
“I had two questions, one straightforward and the other more complex regarding tariffs and smart metering. Both were handled expertly and with great courtesy by Emily F yesterday. I can say I actually enjoyed talking with her, compared with the likes of other companies (especially banks!).
Octopus has an amazing employee.”
“My phone call was answered within a minute and the advisor (Waverley) was courteous, knowledgeable and professional throughout. She was able to answer all my questions and provide me with re-assurance that both my existing and new account would continue/commence as required. First class service, many thanks.”
“Signed up earlier today over the phone- I’ve never set up bills before so needed some guidance and within 2 minutes everything was sorted for me- excellent service”
“I had some questions re the best tariff for me. My call was answered by Grace who explained everything I needed to know. I was a little unsure about all the figures she quoted but when I told her I was 80 she explained in terms I could understand, so helpful. (Help The Aged)!
I did forget to ask if I use my appliances during the night does it work out cheaper. If someone could let me know I would be grateful. Thank you.”
