“I contacted Octopus last week and so far have spoken to Daniel,Jo,Tom and today Terry.As a new customer I found each one friendly,cheerful and extremely helpful guiding me through the various processes I needed to be involved with and putting my mind at rest with any problems I had. I have so far been very impressed and hope this experience continues.”
“I spoke to leila about edf not responding to the transfer and that I had paid a monthly direct debit to them and octopus. As I was meant to be changing over. I was in credit with edf and there was no reason for them to do this. She re applied and measured me she would refund me the direct debit that they had taken out and would escalate it. She was reassuring and sympathetic and could recognise my stress.”
“After finding the web site really difficult to negotiate, speaking to your call centre direct became a pleasure. Our request was dealt with professionally and speedily!”
“I had no idea what I was going to do, so I rang up, and was put through to the delightful Carys,who proved to be the perfect advisor. And made the whole experience effortless. Would highly recommend.
Regards.
Anthony Collins.”
“Zaid was quite attentive and helpful over the phone. I would have given a 5 star rating but waiting for follow up on matters discussed. But it was a calming and reassuring call. Thank you Zaid (Love & Power).”
“I spoke with Kieran today and he helped me set up my new account. Really impressed on how quickly and efficiently my call was answered and the account set up. Really helpful and great customer service.”
“For many months I have been dealing with the problem of a recalcitrant smart meter. Throughout this stressful process members of the Octopus customer services team have been invariably polite, helpful, and prompt in dealing with my queries. Three members of the customer service team, Jamie-Leigh, Hazel, and Sam, have been particularly helpful and persistent in dealing either the problem.”
“The person who I spoke to (Hazel) the other day was grand, the male I spoke to when I first joined gave me wrong information and it has cost me a lot of money,not happy about that at all.”
“I contacted the company today spoke with Sam who was so helpful and supportive I made a mistake with direct debit and he sorted it for me there and then I was so relieved, so hats off to you Sam thank you so much”
