“Daniel was very informative and helpful, I've been with Octopus energy for quite a few years and they are by far head and shoulders above the rest ( honestly) .
Keep the prices down and I'll be staying for the foreseeable.”
“Apart from holding £350 of my money in credit and then wanting to increase my monthly payment, everything is fine, and Niall quickly managed to return the monthly payments to what had been historically sufficient.”
“I have phoned Octopus several times over my time with this supplier. As always there has been a helpful voice , in this instance it was George answering my questions which I put to him. I am well retired and I never got this with any of other companies I have been with . They are equal in price and run a great company you can see exactly where you’re at online, i would recommend this company .”
“Great customer service from Felicity who got me set up after a few technical hitches. Particularly impressed with the fact that Octopus answer the phone rather than leave you holding for long periods like other energy suppliers.”
“Answered the call quickly which was good because the music on hold was ghastly. Lesley was very helpful. Just a pity octopus tariff offer is not very competitive.”
“The staff have all been good and helpful. Hazel has kept me informed. During an electrical storm on 10th June the comms on our gas and electricity meters were knocked out. The electricity comms were got working in a reasonable time, but I am still waiting for the comms to connect with the gas meter. Hazel tells me a replacement gas meter is needed and has been requested. So the only reason I have not given 5 stars is my frustration with the delay, not that anything is spoiling.”
“Received email notifying me of new tariffs and one was cheaper than my current tariff. Tayla was helpful and arranged new tariff without me having to do anything”
