“I have been told in the past that although i do have a smart meter (which British Gas installed years ago) I have not had a monitor and have been told several times that my meter could not be read as it was too old, which meant I had to read my meters and send the readings to you. This has been difficult as I am a disabled pensioner and meters are in awkward places. However when I phoned I explained all of this to Ben who listened to me and went to ask to find a solution for me. It appears that Octopus can and has been reading my meters and have received an email from Ben to say that although there is a delay, I can get a monitor which I am happy about. I just want to thank Ben for listening and understanding and finding a solution.”
“Generally ok as a company but on changing to another company for a better deal, they overcharged me although I had sent them accurate final readings. It took from November to January to sort it out and get back all the money owed.
Luckily I was assigned Ben in the end to resolve it. He found where the system had gone wrong and he then quickly sorted it.”
“Hi Ben - happy to report on routine phone enquiry today about options arising from previous history with different supplier. Helpful advice and explanations.”
“I spoke to BEN this afternoon to clarify something on one of your previous
e-mails. This he did and although we agreed to differ we agreed what he was trying to say.”
“Mark H was very helpful as we have had problems with Octopus Intelligent Go overriding our BMW app when we set it to warm up outside of the normal charge times when plugged in.
Mark H was very helpful and has escalated the matter to the tech team and we are hoping to hear back with a positive response as this matter is very frustrating.”
“My Octopus app was showing some inexplicable information, so I phoned today and spoke to Sanjeet who was able to throw some light on what had happened. This was a great help.
I did find it a bit difficult to understand what he said because he spoke quickly and indistinctly, but I was very grateful for his interpretation of what had happened.”
“I was coming to end of my current tariff and was enquiring my renewal rates.Beth,the agent dealing with my phone enquiry was friendly,helpful and had a good rapport with her.
She answered all my questions satisfactorily including the problem of display on my HDU.
Thank you Beth. 🙂👍”
“Tayla sorted my problem out immediately. I had not received my November account (odd don’t you think), I also asked what people were doing as regards “fixing” and she told me, but could have offered a bit more advice in my opinion.”
“Daniel was very informative and helpful, I've been with Octopus energy for quite a few years and they are by far head and shoulders above the rest ( honestly) .
Keep the prices down and I'll be staying for the foreseeable.”
“Apart from holding £350 of my money in credit and then wanting to increase my monthly payment, everything is fine, and Niall quickly managed to return the monthly payments to what had been historically sufficient.”
“I have phoned Octopus several times over my time with this supplier. As always there has been a helpful voice , in this instance it was George answering my questions which I put to him. I am well retired and I never got this with any of other companies I have been with . They are equal in price and run a great company you can see exactly where you’re at online, i would recommend this company .”
