“I phoned octopus to ask about a refund it was in my bank the following day. I spoke to Simone and told her that I had some bad medical news. The following day much to my surprise I received a bouquet of flowers from her which lit up my day. She certainly went above and beyond. Thank you so much”
“I discovered that following a move to a new property my existing fixed tariff failed to move with me and I was put back on a flexible tariff. Spoke to customer services (Mark) about this and within a very short time, the problem was resolved and I received a revised corrected bill. Mark was very pleasant, knowledgeable and helpful and it was a pleasure to deal with him.”
“Answered the phone incredibly quickly and hoping that the issue is resolved in a couple of days time (hence the 4 starts).
Tom was incredibly helpful and we had finished the call within 3 minutes - a lot quicker than some companies.”
“Hello
I contacted Octupus on Friday
Got through with minimum wait to Gemma. She was very helpful and cheery. I was very satisfied how efficient she was and got me changed over to another tariff. No problems with the service... Just one thing hopefully prices will drop before long and I don't have to worry about my monthly bill”
“Radhika was fast and efficient - hopefully we can get the power supply moved to Octopus in the same manner.
The other thing that was quite noisy on the call was the tapping of her keyboard - possibly a reflection of wanting to get things sorted! 😊”
“Rachel responded to my questions relating to my application for an export tariff that required an export Mpan very promptly and as fully as possible. Perhaps having some form of "tracking" system would improve the precess so the customer can see hiw the application is progressing could be considered to provide information rather than having to contact customer service to obtain updates?”
“Spoke to Gemma lunchtime today about a new fixed tariff. She was very helpful as I didn’t understand price caps, she explained them to me and has put me onto a provisional fixed term tariff for when mine expires end of July . Have been with octopus for many years, no complaints and it is wonderful to be able to speak to a helpful human being when needed, not all of us are good with technology !”
