“Dexter was helpful in setting up a new account the way we wanted (i.e. had no issue with putting more than one name on the account, unlike other providers who say they can't do that when previous bills from them list 2 names...) Though not everything could be solved when I later called Natalie about our meter reading not showing, they also answered my questions. Just a tip for Octopus in the future though - it may be a good idea to summarise what's been agreed upon, and to be expected, at the end of the phonecall (saves the customer annoying you by asking for incessant confirmation!)
The automated emails were also clear on the next steps. Just wish switching energy providers was easier - though it's no fault of theirs!”
“I love the way Octopus have made their phoneline friendly. The memebr of ykur team that I spoke to was also friendly and helpful making sure to switch my electricity easily. Thank you.”
“Rachael was helpful and knowledgeable. She did what I requested promptly.
On the 28/3/25 my request was not done by another agent.
Thank you Rachael.”
“In the process of switching to Octopus energy from a different supplier, contacted Octopus regarding a double payment from my current supplier and Octopus in one month. Unfortunately they were unable to resolve my query but call was answered super quick and agent was friendly”
“Felicity was very helpful in explaining the smart tariff options to me. I would have left 5* review, but unfortunately she was not aware that, whilst there system is not compatible with the Duracell battery, Duracell themselves will manage the Octopus tariff remotely with their own app. But to be fair to her, if she has never been told, why would she know. Might be something Octopus need to look into as I was considering changing supplier.”
“I am very impressed by the way Jamie Leigh handled my enquiry yesterday. We had a problem with post code; she quickly solved the problem. Very polite and happy to help. Quite impressed with her response and approach. Well done.”
“Ross was extremely helpful today with trying to sort out why our smart meters aren't sending readings in direct. He was able to get one woking with phone instructions and will arrange an engineer for the other”
“Thank goodness for Britney….at last I’m hopeful my electricity meter problem will be sorted after months of calls,emails and photos. Finally have an engineer calling thanks to her help.”
“The person I talk with today Gary Jackson was good in the information i received from him and i hope, i will have a rest of mind about electricity and gas.”
“I have had a tricky issue with my address and it has been frustrating but phonecalls with both Sam T and Mark H have made me feel much better about the situation and my decision to have my energy supplied by Octopus. Sam T in particular did a lot of work on my issue and wrote a very useful summary for me of the situation which I really appreciated.”
“Mollie was very helpful and that made me feel less stressful, I had been ringing all the utilities and some were awful, so Mollie help was great, I look forward to being part of Octopus”
“I contacted Octopus because I was not receiving any Power ups for over a month, so I sent an email. Britney emailed me back and said I should go on Octoplus and sign up. So I went on Octoplus and signed up to "saving sessions", I could not find anything about Power ups, so I wait and see if any Power ups come my way. Thanks Britney, it would be 5 stars if I get power ups.”
“Britney showed genuine compassion when I rang about my father passing away. She was also very informative and helpful. However, I struggled to hear her at first as there was so much background noise from her colleagues.”
