“My telephone enquiry was picked up straight away! No holding for 30 minutes plus like my old provider! A very helpful and polite member of the team Tayla helped me with my enquiry.
Thank you”
“I received a wonderful customer service from Sammy. She took a detailed look into my query and promised me to sort it out,which she did shortly. She appreciated that things needed looking into and needed some digging up/ background check.
The way she handled the situation - I felt like she was on my side while still doing her job.
Not hesitating in seeking help from colleagues , while also keeping in touch with me , she handled the situation very professionally but with care for the customer.”
“Received a confusing bill with no context which takes a star off. However, got through via the contact number easily and the man we spoke to on the phone explained and was very helpful”
“I spoke to Hazel on the 14th Oct to ask about tariffs, as mine ends on 16 Oct. Hazel gave me the best tariff - a fixed tariff at £174.48.
Hazel was so kind in answering my questions - a credit to Octopus. Thank you”
“Nothing went wrong in fact quite the opposite. I am a 83 yr old lady and not good on the internet. Recently i was dealing with Grace who put me on better tarriff when mine finishes in December. She was so helpful and patient with me and i thank her very much.”
“I didnot want my payment to change. After discussion with Garima Kumar it was agreed that l will notify Octopus when l need to decrease or increase my payment.
Thank you Garima for putting a Notice on my Account re my wishes.”
“Apart from the escalating costs of Gas and Electricity I’m very happy with Octopus! I spoke to Pete yesterday regarding increasing my direct debit who was very helpful and pleasant!”
“Apart from the escalating costs of Gas and Electricity I’m very happy with Octopus! I spoke to Pete yesterday regarding increasing my direct debit who was very helpful and pleasant!”
“Apart from the escalating costs of Gas and Electricity I’m very happy with Octopus! I spoke to Pete yesterday regarding increasing my direct debit who was very helpful and pleasant!”
“Spoke to a very nice young lady but unfortunately octopus doesn’t do price match, it’s a great shame that you don’t reward people that use off-peak electricity a little better as we have been using it for years where are some people get free electricity during the day but we don’t ☹️”
“A mixed but ultimately satisfactory experience. I had a replacement IHD posted out by octopus as the previous one had developed a fault. However this didn’t work and there were no instructions with it. So I called - but the initial octopus employee was rather less than helpful, also giving me the impression that I was rather a nuisance in their day. Eventually, one week on - & after several more email exchanges with said employee, and no nearer to resolution of the problem - I called again and this tine spoke to ‘Sammy’, who was - in contrast - very helpful and pleasant, and what’s more got the display working in a couple of minutes during our call. It’s now functioning as it should. Thank you Sammy.”
