“Always helpful on the phone. You get to speak to someone who takes the time to sort out the issue.
Only four stars this time, as I received confusing advice in a trail of emails - it took two phone calls to get things cleared up.”
“George was really helpful, he resolved my issues immediately. Only issue I had was the long wait time - had to wait for nearly 30mins for my call to be picked up.”
“Lauryn answered my query on why a direct debit was not taken last month. Tracked it to the change in OFGEM tariff had caused a glitch. Now resolved. Thank you.”
“When switching to Octopus from British Gas the transition was made so easy because my call handler Amaan explained everything and answered all my questions and was so helpful. He is a credit to your company.”
“well, im in the niddle of moving to Octopus, i cannot say a lot.
the only interaction with a representative was fairly easy.
i can probably say more once i integrated completely.”
“I read an article that showed how to check if the electricity meter was a 1980s relic doomed to cease function at the end of June 2025, followed by constant steam from the hot tap or no electricity at all.After checking and confirming the worst I phoned Octopus and was put through to George. He was most reassuring, well informed and efficient.He arranged for a smart meter to be fitted at a date and time to suit me.He made his good humoured assistance seem effortless. He must be a valued member of staff at Octopus.Thank you.”
“The customer service agent was polite and very helpful. Nothing was rushed and everything was explained clearly. The advice was clear and things were set up as i wanted at month end. Explaned i had to add a meter reading at month end and everything will be sorted.”
“The young lady was very professional no problems at all But not happy with what I've been paying 2 bedroom terraced looked on line prices ridiculous to what I've been paying over last years.
Let's see if you reply to to this message. David”
“Areeba, was outstanding in her help. I am probably at the beginning of dementia as I get close to 80 years of age. She dealt with my son, acting for my son and me.
I am anxious to leave British Gas as they are asking too much money.”
“To start with I got a very swift reply-unlike many companies.
Andy? was very helpful and friendly and explained in simple words what I needed to do next .”
“George was very good today sorting out my queries.he was calm and listened to my problems and was very professional in dealing with them giving me reassurance and advice.”
