“My gas meter screen has been blank for over 2 months I have e mailed them 6 times but they refuse to solve the problem they must think it will fix itself”
“Spoke to George who answered in less than a minute, no waiting for 20+ minutes in a queue!! who couldn't have been more helpful. He quickly arranged a new fixed rate. Great service - happy days.”
“Joy was verry helpfull and solved my problem of not being able to send you my meter readings and recieve your reminder emails,to do so. Thank you so much, I look forward to your emails in the future months. Regards ,John B.”
“Mark H COV 10 was very helpful. He elucidated the problem and suggested a fix tariff instead of the variable one - which I accepted. However, on receiving confirmation of the change from variable to fixed, I saw that the per unit prices were (are) exactly the same, so whether this change is advantageous is open to question.”
“I am my son's appointee and therefore pay all his bills from my account. The member of staff i spoke to stated if my son didn't have a credit score in his name I would need to pay £300 in advance. This is pure discrimination and feel although this isn't his fault there was no compassion. This must be common and what should someone with a disability have to pay £300 in advance when there accounts are paid by someone else!!!”
“I rang today to ask for advice on installing a solar battery and if it was possible to link my electricity tarriff’s to cover my EV requirements and solar exportation. Beth was very helpful and explained that it was possible and when we install a battery let them know and we can adjust the tarriff’s to best give us the best solution. Beth also confirmed that the best way to do this by going through online and if I need specific help just ring.”
“I have a large amount of credit on my account. I have requested a refund of less than half of this credit twice online and nothing materialised. I then sent an email requesting the refund. Jamie-leigh sent a prompt reply saying they would look into it then I got an email asking for a review of their service. Can't give more than a 3 when issue hasn't been resolved yet!”
“I contacted Terry today 15/05/25 regarding their future tariffs and standing charges. I was thinking of changing to a different company to get a more competitive price. It would seem while I can get a better fix rate in Gas by changing, Electricity is more competitive with octopus taking standing charges into consideration as well.”
“Contacted Octopus Energy and spoke to Pete S(Cov-10) who dealt with my concerns of my Electricity account which I had submitted my readings yesterday incorrectly. He was very professional and allayed my fears instantly. It was refreshing to talk to someone who you could relate to and fully understood ones problem. A good member of staff who needs to be looked after!!! Well done.”
“I have e had a solar system for about 13 years, I decided before. investing in an EV I would have a 10kw battery system installed. when the salesman told me that he had the Octopus Go tarriff and how fair the prices were I rang to and joined your standard rate before being able to switch after 45 days. But was told that tarriff was not available anymore UNLESS I had an EV. many company's offer a split tarriff but I am concerned that your policy has changed and the salesman did not know, he has had the tarriff for many years for his battery system but does not have an EV. Can you help here please.”
“On this occasion they didn't make me happy at all.
It has taken many emails and phone calls to get the interim bill I requested on 29 March. The issue was finally resolved today by a very helpful member of staff, but it seems that none of the information I had provided earlier had been logged for this address.
On another account (my own gas & electricity account at 4/3 Saunders Street, Edinburgh EHH£ 6TR) last year you suddenly stopped emailing me reminders to send in monthly meter readings. Despite several emails and lengthy phone conversations and promises that I would get monthly reminders, nothing has happened. No email reminders.
What is going on with Octopus? You used to be the most efficient of all the suppliers. I know that the business has expanded enormously over the past few years but it now seems that nothing can be resolved without a lot of effort on the part of the customer.”
“I phoned Octopus for advice on fixed tariffs. I spoke with Sam who explained the difference between the flexible and fixed tariffs. I switched to fixed and thanked Sam for arranging this. The call took less than 5 minutes and was a very easy decision to make. Sam was extremely efficient and helpful on the call.”
“I have just switched to Octopus energy and I can't thank Emily enough. She was extremely knowledgeable, so helpful, very kind, talked me through and thoroughly explained everything I needed to know.so professional. Thank you Emily.”
“Initially I was not very happy as Octupus charged my credit card 3 times for one payment due. This then took a number of email exchanges and some time to get corrected, however Jamie-Leigh persevered and kept me up to date with how the corrections were going. Unfortunately a further error was made but this is in process of being corrected and I was offered a small goodwill amount so I am feeling happier. However as this was my first interaction with Octopus it didn’t feel like a very good start.”
