“Vic was very helpful today in reassuring me that my meter reading had gone through, there seemed to be a few problems with the web site. Have always found you helpful and answer the phone fairly quickly.”
“After weeks of mistakes from your office to the point of trying to pass the buck to us we rang your office, spoke with terry and sorted the situation within 10 minutes. He was very helpful and had the answers to all our questions.
It is a pity that other members of your staff are not of the same quality, just sending out conflicting emails and not ringing us even though we requested this on several occasions.”
“Today a lovely lady Britney was able to resolve an outstanding issue that had been hanging over me for the past few weeks.
After several unpleasant emails and two telephone conversations Britney resolved the situation in 5 minutes and I am very greatful.
She has restored my faith in Octopus in one quick call. Many thanks Britney!”
“On the whole Octopus energy are a good company and customers are able to fix their direct debit payments.
However, every year I have the same problem with them emailing me to say they've reviewed my consumption and are putting my payments up!
It's July, I'm £84 in credit, but apparently I need to pay £15 more each month!
Their own graph shows that I should be barely in credit at this time of year.
I had the same issue last year.
Octopus need to review the way they decide on increased payments when they are not based on facts!”
“Dear Nat let me start by saying that I was answered fairly quickly and the lady was helpful .She sent me a copy of past bills and at the end it appears im over £90.00 pounds in debit to you. I do feel however as the gas readings which I have faithfully sent each month-my meter is too far from your reading machine- there have been inaccuracies in your charging. As the fault lies with Octopus am I due any compensation. Thank you L Geddes”
“I called the customer service as I don't understand why I can't switch our provider from EDF to Octopus. Zak was polite and said we need to pay £150 deposit for electricity and £150 deposit for gas. I don't understand, though, why that is. My credit rate has always been great. We are trying to switch as according my calculations we can potentially save £100 a year which is not a huge amount but every little helps. I however am not sure if I would like to go through the switch now with all the deposit we have to pay. And I don't understand why. We will pay by direct debit so no payment will be missed.”
“Signed up for gas and electric with Octopus today. I was dealt with efficiently. Aadam answered all my questions and the process was quick and stress free.”
“My gas meter screen has been blank for over 2 months I have e mailed them 6 times but they refuse to solve the problem they must think it will fix itself”
“Spoke to George who answered in less than a minute, no waiting for 20+ minutes in a queue!! who couldn't have been more helpful. He quickly arranged a new fixed rate. Great service - happy days.”
“Joy was verry helpfull and solved my problem of not being able to send you my meter readings and recieve your reminder emails,to do so. Thank you so much, I look forward to your emails in the future months. Regards ,John B.”
“Mark H COV 10 was very helpful. He elucidated the problem and suggested a fix tariff instead of the variable one - which I accepted. However, on receiving confirmation of the change from variable to fixed, I saw that the per unit prices were (are) exactly the same, so whether this change is advantageous is open to question.”
“I am my son's appointee and therefore pay all his bills from my account. The member of staff i spoke to stated if my son didn't have a credit score in his name I would need to pay £300 in advance. This is pure discrimination and feel although this isn't his fault there was no compassion. This must be common and what should someone with a disability have to pay £300 in advance when there accounts are paid by someone else!!!”
“I rang today to ask for advice on installing a solar battery and if it was possible to link my electricity tarriff’s to cover my EV requirements and solar exportation. Beth was very helpful and explained that it was possible and when we install a battery let them know and we can adjust the tarriff’s to best give us the best solution. Beth also confirmed that the best way to do this by going through online and if I need specific help just ring.”
