“The outstanding payment was resolved and I feel it was made clear in the end. However if the Gas meter data communication worked after the initial installation. This issue would have not materialised. The smart gas meter is not so smart after all.”
“Spoke to a lovely lady today, very quickly sorted, although left for a better deal I still rate octopus, pity they couldn’t match the price, thanks again.”
“Fantastic to be able to actually speak to a person on the telephone without being put on hold for ages.
Mark was then very helpful and dealt with my questions in no time, changed the tariff for me as we spoke and a confirmation email came through in seconds.
Keep doing what you're doing Octopus!!”
“I’ve been with Octopus for years, and a five rating would be the usual. I’ve now got an electric vehicle and awaiting an EV installation but we also require our property to be unlooped from our neighbours. To get the cheaper EV night rate you have to have a smart meter, which we have also ordered. As everything is in hand, but taking time, I thought as a loyal customer they might have let me go on the EV tariff for a month even though I don’t have the smart meter. I get that they want everyone on the smart meters so to get these tariffs you have to sign up, but I’ve done everything possible so a little flexibility would have been appreciated, hence the three star rating.”
“As a pensioner living alone, Octopus were kind enough to send me a heated throw to help reduce my heating bills. They always put their customers first, which is really heartening especially in the current climate. Thank you Octopus 🤩”
“Sammy was very helpful and patient yesterday however I am disappointed that I’ve been waiting since February for a reply to my requests for smart meters”
“Was good when I first joined but since having to have a smart prepayment meter installed. Had nothing but problems. I had 57 on old meter in credit and a debt which wasn't mine. After several emails later they said they would sort it. Had to have the meter put on prepayment but even then there was only 2.39 on it. Can't see the credit dont know much is left. One last email to try and sort it. Then if not I'm changing supplier.”
“Vic was very helpful today in reassuring me that my meter reading had gone through, there seemed to be a few problems with the web site. Have always found you helpful and answer the phone fairly quickly.”
“After weeks of mistakes from your office to the point of trying to pass the buck to us we rang your office, spoke with terry and sorted the situation within 10 minutes. He was very helpful and had the answers to all our questions.
It is a pity that other members of your staff are not of the same quality, just sending out conflicting emails and not ringing us even though we requested this on several occasions.”
“Today a lovely lady Britney was able to resolve an outstanding issue that had been hanging over me for the past few weeks.
After several unpleasant emails and two telephone conversations Britney resolved the situation in 5 minutes and I am very greatful.
She has restored my faith in Octopus in one quick call. Many thanks Britney!”
“On the whole Octopus energy are a good company and customers are able to fix their direct debit payments.
However, every year I have the same problem with them emailing me to say they've reviewed my consumption and are putting my payments up!
It's July, I'm £84 in credit, but apparently I need to pay £15 more each month!
Their own graph shows that I should be barely in credit at this time of year.
I had the same issue last year.
Octopus need to review the way they decide on increased payments when they are not based on facts!”
