On the whole Octopus energy are a good company and customers are able to fix their direct debit payments.
However, every year I have the same problem with them emailing me to say they've reviewed my consumption and are putting my payments up!
It's July, I'm £84 in credit, but apparently I need to pay £15 more each month!
Their own graph shows that I should be barely in credit at this time of year.
I had the same issue last year.
Octopus need to review the way they decide on increased payments when they are not based on facts!
4 weeks ago
Octopus energy has a
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