“No speaking to bots
No endless waiting on hold
Quickly got through to Ben, a real person, who couldn't have been more helpful
Question sorted in 2 minutes
Outstanding customer service”
“Needed to speak to Customer Services as my bill had been increased . Spoke to Ben who listened to my concerns , offered his advice & then readjusted my bill accordingly . Just a professional guy who importantly listens .”
“Ben was so helpful in solving my issue and in a very timely manner. He re-opened my account after accidental closure in under two minutes. Thank you Ben and the whole of Octopus energy, love you guys!”
“Spoken to Ben today to resolve a problem with my gas meter in my new property
Extremely helpful man, very patient with a pensioner with next to no technology skills
Arranged for someone to come and do a meter reading and also install more modern smart meter
Highly recommended, Thankyou Ben”
“Ben was extremely helpful to sort my issue. He was there from the start to the end of my troubleshooting process. He was very responsive in his communication. I wish him lots of success. Thank you again.”
“Quick and comprehensive result from Ben he answered all my questions fully and was able reassure me with the position of my Accounto date. Keep up the professional service Ben”
“Rachael sorted my messed up bills and aligned the billing period with the Smart meter / IHD. All so simple and straightforward now. Quickly done too, whole process done in one short phone call. Excellent service. Thank you Octopus, thank you very much Rachael”
“I spoke with Sammy COV-15 on the 7th January as we wanted to go back onto Agile Octopus.
Sammy was amazing and sorted this right away!.
I used to swop suppliers every year however we have been so happy with Octopus and the service we receive - we have stayed with yourselves since 2023!
With staff like Sammy - you continue to provide excellent customer service along with great tariffs - thanks!”
“I spoke to Sammy about replacing our gas meter as we have been told it is time expired. She was very helpful and informative 👏. She sought support for our question on maintenance of solar panels and batteries which was useful. My only issue is with the mechanical voice drop down menu at the start of the enquiry system.”
“Terry S was the best customer service agent. He dealt promptly with our 'not straight forward' change of details very calmly and efficiently. It was great to speak to a human being who was interested in taking time to understand our situation.5 stars !”
