“I'm really happy to be a customer of octopus energy and always give good reviews regarding their service. But I have since had my review taken down as trust pilot are adamant that my last review had somewhat breached their rules which is absolutely nonsense. My last review was regarding a customer service employee named Travis who was so helpful to my husband and I about how the octopus points worked and was merely acknowledging the fact that octopus are customer friendly in every way. But unfortunately my review was removed from trust pilot which really upset us both as we've used the service times and have never encountered any problems whatsoever. But on this occasion they removed my review which in my opinion didn't breach any rules at all. So to everyone at octopus if you fail to hear from me it's only because of trust pilot in not letting me give you the reviews that you so truly deserve. Thank you and best wishes from us both.. Jeannie and Steve 😁😁😁”
“I needed assistance in setting up an overseas account in London. This was complicated, and Melissa enthusiastically was able to do so. She was persistent in completing this task, even though it took considerable effort working with the London office. She provided the best customer service one could ask for.”
“Brilliant company! I wish I had made the move sooner as I'm now saving over 70 pounds a month on my duel gas and electric plan . Great customer service can't do enough for you very polite super helpful 🙏 you can get 50 pounds off your bill If you use the link below
https://share.octopus.energy/cyan-yak-827”
“Dreadful response, as a loyal customer I asked advice on how to set up a new Direct debit.
After serval,text backwards and forward .
I received a text to say the DD had been set up.
Without my consent, without my permission. I was horrified to think that a person an employee, from octopus has the right to go into my own personal bank account and take out a Direct debit ,to set it up for monthly payments without my or the banks permission...
They have no right whatsoever to take money from my account with out my authority, to get details of my account ,which I haven't given them any details whatsoever, as I only wanted advice by text on how to go about setting a DD up.”
“Got coned at the door by utilita changed from octopus to utilita biggest mistake I’ve ever made far more expensive said I’d be fitted with new meter and smart meter when I phoned twice conveniently they couldn’t get through to the right department. I phoned octopus this morning have gone straight back to them spoke to Kieran on phone he was professional polite and sorted it in minutes. The moral of the story if your with octopus stay with octopus and stay well clear of utilita”
“Had a problem with a ev charger installed by Octopus and although it took some time to resolve the charger has now been replaced. I am very happy with the result. Octopus supplies my gas and electricity and i am very happy to have them as my supplier. I have recommended Octopus to friends and family and recieved £50 for each referral.”
“I lost my husband in September of last year my daughter phoned them on my behalf they were excellent they were so helpful can’t thank them enough they sent me a lovely bouquet of flowers as well I was so shocked at such a lovely gesture by octopus so kind and thoughtful of them”
““ I have contacted Octopus customer services a number of occasions and have never been disappointed with the service I have received - apart from never winning spin the wheel, not even £1 😀
Recently I needed to contact them again and spoke with Mia W. She was brilliant. Extremely helpful, knowledgeable, polite and professional. She kept me in the loop until the matter was resolved. Thank you Mia W.”
“Had trouble getting my account details,( my own fault ), and somehow ended up talking to Melissa in the USA.
She was patient, helpful and kind, exactly what l would expect from a staff member from Octopus.
Thank you Octopus and a special thank you to Melissa.
Paul Lyons.
Gosport, England.”
“I spoke to a customer advisor this morning who was so pleasant listened to my concerns regarding my account and guided me through it. A real ambassador for Octopus energy company.
Certainly this gentleman has listening skills with the genuine care of helping their customers.
Thank you five star service.”
“Emailed Octopus in reply to an email advising my direct debit was increasing.
I explained that I regularly have to request refunds as large amounts build up in my account and it definitely did not need increasing again.
I spoke to Nafeesa who assured me that she would look into this which she duly did and confirmed that me direct debits would not increase.
Several days later I received a follow up email confirming the decision and checking that I was happy with this.
Fantastic service and really customer focused, friendly service.”
“The customer service is amazing! Jared and Mellissa made it a point to make sure my service was connected and we went further to connect my nest account so I could get a discount rate. This company also gives discounts for EV's! Never switching, with this rate!”
“Been with octopus a few months now and it’s been fairly straight sailing. Easy set up, we got a smart meter installed and the KWH is cheaper than my previous supplier so happy days!
If you want £50 off feel free to use my code :)
https://share.octopus.energy/jade-kudu-684”
“Moved To Octopus From Bulb Energy
Moved to Octopus Energy six months ago following the collapsd
of Bulb. Cannot fault the service so far had a minor issue
transferring the smart meter over but this was resolved following a quick call.
Calls are answered within 2 minutes on average over the past year
Which Recommended last four years
Great value – standard prices always cheaper than any of “Big 6”
Fifty pounds on signup
https://share.octopus.energy/new-run-255”
