“My current fixed price deal is coming to an end and I wanted to refix for a further period. I had a few questions so rang Octopus to run them by them prior to proceeding. We have been very impressed with Octopus in the time that we have been with them. Their website is really excellent and staff are always very capable and very patient with us.
I spoke to Ben. Cov-13 who answered all my questions and I am in the process of fixing with Octopus for a further year.
Keep up the good work.
Barry Wells.”
“Sorted out fixed price conundrum for us and explained about the difference in Gas and electric fixes ie you can switch out of electric with no penalty however, gas switch back ti variable would cost us £50.
The only issue I have is that octopus quick to show what we have spent but not too quick in reflecting what we have paid. We paid DD 26th April so balance should reflect this but it does not. Still shows credit of £229 when should be £329!”
“Spoke to Ben, I am a new customer with Octopus, Ben explained how I was billed very well, he gave me all the figures and prices for Electric and Gas I asked for. Ben explained to me very thing I wanted to know. Ben was very polite and professional.”
“Very helpful in my enquiry. I’m just sorry that I have to leave (new build house and BT has be used for the first month) but I’ll be straight back with the addition of solar panels and charge point already in place”
“Ben did a fantastic job of resolving the issue I raised with the ombudsman. After 2 years of being let down, it was a huge relief that Ben took over the handling of my case and went above and beyond to repair years worth of being let down. He handled my case with professionalism and most importantly humanity. Ben was always swift to reply to emails and took the time to call to keep me updated on the case. Nothing was ever too much trouble and it was clear that Ben had a detailed understanding of the service, so was able to provide accurate and detailed advice in relation to resolving my issue. My only wish would be for all customer service members to be as highly trained as Ben!”
“As usual excellent customer service. Ben was so helpful and resolved my query efficiently.
I am so glad i moved all my accounts over to Octopus much better.
Many Thanks”
“After talking to your colleague Ben, he quickly solved the problem about my tariff.
He is also trying to solve the problem of my smart meters not sending any readings.”
“No speaking to bots
No endless waiting on hold
Quickly got through to Ben, a real person, who couldn't have been more helpful
Question sorted in 2 minutes
Outstanding customer service”
“Needed to speak to Customer Services as my bill had been increased . Spoke to Ben who listened to my concerns , offered his advice & then readjusted my bill accordingly . Just a professional guy who importantly listens .”
“Ben was so helpful in solving my issue and in a very timely manner. He re-opened my account after accidental closure in under two minutes. Thank you Ben and the whole of Octopus energy, love you guys!”
“Spoken to Ben today to resolve a problem with my gas meter in my new property
Extremely helpful man, very patient with a pensioner with next to no technology skills
Arranged for someone to come and do a meter reading and also install more modern smart meter
Highly recommended, Thankyou Ben”
