“i asked to have my daughter added to the account, Octpus energy explained what i need to do. My daughter sent an e mail with the account number whilst explaining to add her to the account, this was sorted within an hour, thanks Ben 👍”
“I was able to speak to a human who could make sure I was able to choose Intelligent Octopus Go again for another year even though the app wouldn't give me that option.”
“Just had Damian to fit an ohme e pod charger ..what a lovely man .punctual , tidy worker explained everything assisted to set up app and how to use charger ..5 stars ..a very big thank you from a female that had no knowledge how to use it”
“I have a problem getting my car to charge. I have had 4 support calls, all of which have been excellent.
I am still to get my car to charge correctly but feel to be making progress. All support personnel have been both courteous and knowledgeable.”
“Had to contact Octopus today as having issues with my EV and Omhe charger no longer communicating, Ben was very patient and talked me through the reset up between to the two apps so that Octopus was communicating directly wth the charger instead of the EV, which was causing scheduling conflicts. Thank you Ben.”
“Contacted Octopus with a question regarding the move of my excess solar to the grid. Ben gave me the information that I required almost immediately he then followed it up with an email detailing the process to get me up and running. In all a pleasant experience which is the same any time I have to contact Octopus.”
“Ben was very helpful. He explained that e-mails concerning payments were computer generated. He listened to my concerns and recommended a solution that it appears will address them. He also recommended a better gas tariff - which was not expected but much appreciated. Generally, I would say that Ben is a credit to the company.”
“This company is the best company ever, I recently lost my job and couldn't afford my monthly direct debit, they asked me what i could afford and gave me a month free, brilliant!!!!”
“Ben was so hopeful gave me all the relevant rates for our decision on which tarif to go on for gas . He was excellent and corrected our missing export credit straightaway . Pleasure to deal with .”
