“George was both friendly and professional. He was able to answer all our questions and give us all the options for our new tariff.
It’s always a pleasure to contact Octopus and we are extremely pleased with the service provided.”
“My call was answered quickly and the identity checking process was carried out smoothly. My request to continue my account with Octopus following a house move was completed with speed. A request for the installation of smart meters was also carried out easily.
Great service, thank you.”
“Amaan was extremely helpful today. Recognised my problem offered to put in place a course of action to correct problem with smart meter. As always the customer service personnel are extremely professional, helpful and polite and friendly. Well done and a Merry Christmas to you all.”
“They always make me happy because the customer services assistants are always polite friendly and go out their way to help me. They provide good advice and ways to help with vulnerable situations, they are a real asset to the company. I think my last call was with a lady from Birmingham who went out her way to listen carefully and show real understanding of my personal situation. For me the best energy company by far for a very long time.”
“What can I say, Joy left me speechless after helping my me with my Autistic sons account.
Talk about listening to you. The first agent i spoke to was also very good and did everything he could to assist us.
Best customer service experience ive had in years, they listened, put in place what was needed and most importantly followed through to a conclusion.”
