Octopus energy Reviews

2.0 Rating 1,037 Reviews
23 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Mabel
38
Anonymous
Anonymous  // 01/01/2019
First class company supporting green energy.
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Posted 3 years ago
very good suppliers and 50 pounds of if you use this link ~ share. Octopus. energy / onyx~ wren 42 if you use you'll get 50 pounds off first bill so nearly 6 weeks of electricity FREE
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Posted 3 years ago
I have seen the other reviews but we have been with Octopus for about three years with absolutely no problems. I particularly like their website which is crystal clear and easy to use.
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Posted 3 years ago
Excellent customer service, good communication, tariffs are good. Direct debit has never changed. Would not swap supplier. Octipus energy keep everything simple, unlike other suppliers who start off cheap to entice you, and slowly put their prices up. Best energy supplier by far!
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Posted 3 years ago
They are not only green, but considerably less expensive than my last supplier, who insisted on a ridiculous annual usage in spite of drastically changed personal circumstances. Over the last 3 months, as I have provided monthly meter readings, they have agreed to reduce my monthly direct debit considerably. This instant correspondence with customers is really excellent!
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Posted 3 years ago
I would like to thank Sinead who was in G46 area tonight & noticed that my neighbour had left their keys in their front door, after knocking the door she handed them in to me. I returned them to one very happy & grateful neighbour tonight.Thanks so much Sinead x
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Posted 3 years ago
Have just fixed tariff with Octopus for a third year. Good customer service, emails answered promptly. Statements almost immediate and very clear. Advance notification of DD collection date, and reminders to send in monthly meter reads. You get one spin per month, per fuel on the wheel of fortune. I have won on 2 occasions. Statements easily available to view from previous months. No exit fees. FREE welcome £50 credit: using share.octopus. energy/mint-koala-381
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Posted 3 years ago
50£ cashback with this link share.octopus.energy/snow-bear-351 Cheap and easy to understand the bills, competitive price after one year, no like other company when you get a good price only the first year. Give any reading whenever
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Posted 3 years ago
50£ cashback using this link, after few years still can get a competitive renewal tariff. Most of other company are cheap only one year. With this code you get the cheapest price for a year. Green, easy to understand bills and meter reading whenever you want share.octopus.energy/snow-bear-351
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Posted 3 years ago
I have had an extremely good customer service from Octopus. They have communicated quickly and efficiently and are always happy to help me. I am very happy with this energy provider and I cannot recommend them highly enough.
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Posted 3 years ago
Wow. This company is SO easy to deal with. Always able to get someone on the phone when I don't understand my bill. Responsive over email. I've never won anything, but I love spinning the little prize wheel when I do my monthly meter reading. I'm writing this review because I needed to end my service (I'm moving out of the country) and have spent hours of my life this week on the phone with other utility companies who want to argue and give me the runaround before I can end my contract. I got online and ended my Octopus service with 3 clicks, no hassle. That process epitomizes my entire experience with Octopus - easy, straightforward, and customer-oriented. So instead of spending my time arguing about how I'm really leaving the country, and really need to cancel my service, I'm taking the time I saved and saying a massive THANK YOU to Octopus for being the only utility company I've actually enjoyed interacting with whilst in the UK.
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Posted 3 years ago
I am giving Octopus energy a 5 star rating because of my recent dealings with them. Which other company would advise their customer to reduce their monthly payment to them? And I am paying less now than when I was with my previous supplier. I am very happy with the excellent service I am receiving.
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Posted 3 years ago
This is a first class company to deal with. Customer service is excellent. They email you for a meter reading, your bill is ready within 24 hours. They keep you up to date by email of any offers which will save you money. Changing tariffs is so easy and done 'here and now' when requested well done guys. Keep up the good work
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Posted 3 years ago
Excellent supplier with lowest prices. Easy switch and green energy. What's not to like? Here's my link for free £50 credit share.octopus.energy/ reed-puma-403
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Posted 3 years ago
I had brilliant customer service, and lowest price! So helpful and responsive, and a great deal! Recommend 100%.
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Posted 3 years ago
Have been with the company 3 months no trouble whatsoever getting £50 credit for me and my sister. Because she has just joined. My bills are considerably down very prompt giving you statements the best I have been with so far
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Posted 3 years ago
Great customer when switched in last few weeks. Easy process and good range of tariffs. If you switch to them use this link and you can credit £50 to your account and mine! https://share.octopus.energy/pure-newt-277
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Posted 3 years ago
Having now been with octopus energy for a year I cannot recommend them high enough. Their estimate and price for my usage/cost was spot on (unlike other suppliers who's estimate was low and bumped up my monthly charge soon after joining). My account visibility is clear (again unlike others I've used which seem to try and confuse), and i can get a refund frommy octopus account without having to jump through hoops if I find that my usage for a period is low. On top of that I get a chance to win credit to my account every month and can leavevsithout penalties whenever I want, but that I would. One of the best, and cheapest energy suppliers I've come across. Also if you use the link below as a recommendation, you get £50 credit to your account when you switch....can't be bad. Just use the following removing the spaces https:// share.octopus.energy / azure-dog-74 or go to their website and use azure-dog-74 as the recommendation code
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Posted 3 years ago
Been with them over 2 years now and will continue to do so, great service and great prices. They give you 50 pounds for signing up as a referral and then if you refer someone you get 50 each time, or 100 If it’s a business! Check it out for definite... use the below link to get 50 pounds off! Share.octopus.energy/dusk-hawk-983
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Posted 3 years ago
Been with them over 2 years now and will continue to do so, great service and great prices. They give you 50 pounds for signing up as a referral and then if you refer someone you get 50 each time, or 100 If it’s a business! Check it out for definite... use the below link, and remove the space after the word energy Share.octopus.energy /dusk-hawk-983
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Posted 3 years ago
Octopus energy is rated 2.0 based on 1,037 reviews