“Areeba was fantastic. She explained everything very clearly, was very patient and made the whole process of switching very easy. Was all sorted in about 10 minutes and saving around £60 a month compared to my old supplier. For context, when I called my old supplier after my switch, I was on hold for 25 minutes before being passed to a further 2 departments and waiting another 20 minutes. Areeba was incredibly helpful and made the whole experience easy. Thank you Areeba”
“Carys was extremely helpful, polite and courteous during my call. Carys understood my situation, and gave assurance and sorted the matter out quickly and efficiently. Da iawn Carys”
“I called Aadam today to help me switch my supplies to octopus supplier, he helped me to switch my energy supplies so smoothly and patiently. I really appreciate his support and help and I am grateful for his service.”
“I have had a very positive experience today, having changed my energy supplier to Octopus. I was nervous about doing so as I have been with my current provider for many years. However Amaan was brilliant. He was very kind, helpful and patient and took me through step by step what would happen. Then he even offered to set my account up for me over the telephone, which was brilliant. I couldn’t have asked for anything more. Thank you Amaan, and you’ve given me the confidence that the switch over will be seamless.”
“Don't have to wait long for the phone to be answered.
Sammy/Ms was very helpful, patient, courteous and friendly.
She fixed my new 12 months Fix in advance, before it expires in 2 days' time, on 1/8/2025, so that I don't have call on the day.
Very professional.
Excellent service !
Thank you Octopus Energy.”
“How wonderful it was to speak to a person and not an unthinking, uncaring bot! Areeba made me feel welcome and important, her manner is both professional and friendly. I was recommended to Octopus Energy and certainly won't be shy to refer you to others in the future.”
“My phone call was answered very promptly and I was dealt with by a talented individual (not a machine or a bot!) - I received very friendly, courteous and yet professional service from a very polite customer representative called Sam, who managed to resolve a complex issue with great ease and skill. Sam rapidly found a resolution to my issue and managed to conclude matters very smoothly - It is very refreshing when that happens - something I have not experienced for quite a while from the competition - Thank you Sam and Octopus Energy!!”
“I recently moved home and stuck with octopus has my energy provider. The team were fantastic in helping me through this transition especially shuab who was fantastic”
