“I always love to speak to an actual person! I called to check my monthly direct debit, after receiving an email to say it was going up - only a month after signing up for a new fixed rate contract. Beth was very helpful with my query and explained why my monthly cost had been reviewed. She checked that the amount I had changed it to on my app was correct. I'm very happy with the customer service.
Thank you :)”
“Emily F reminded me exactly why I am so happy that I made the decision to join Octopus. She was very professional yet understanding and resolved our meter reading glitch immediately. Thank you Emily F”
“from the moment I had contact Lauryn was really helpful. unlike many other companies I contact - Lauryn actually read my email and confirmed the action I wanted would be taken - anytime I have had to contact Octopus with a query it is always resolved quickly without fuss - brilliant company would never switch”
“Today Ben provided what must have been the most knowledgeable and helpful customer service. A real credit to Octopus, giving me great confidence into continuing as a Customer.
Just perfect, thank you Ben.”
“Great service today from Gemma. Needed some help after moving house. My call was answered very quickly and Gemma dealt with everything very efficiently.”
“I entered the correct meter reading, which put my account into deficit.
This put me into a panic situation, but it was quickly corrected after taking photographs and forwarding them. What a relief, and very friendly exchanges of emails and phone calls.”
“Vic was wonderful. My questions were answered immediately with substantiation where required. Vic had everything to hand, even from many months ago. Polite, professional, and knowledgeable, a very good customer service experience with a satisfying resolution.”
“I am really thankful to Octopus for their swift resolution and positive and friendly customer service. It was my error with an unpaid bill in between tenancies and some miscommunication about dates but Mark H COV 10 was fantastic - he was so helpful and resolved everything quickly, I cannot recommend him enough. Thank you Mark!”
“Terry was a great adviser about my plan and informed about what would be better option for us. He even managed to give me a good discounted plan. A very good service.”
“Mr Jay Bradbury was the reason for my happiness…he was very understanding about my issues and was equally quick and efficient to resolving my problems…thank you”
“Mr. Ayobami is an excellent customer representative. He has demonstrated the utmost patience, knowledge on the topic to help resolve my issue. Where he could not complete he has raised a part of my query with the right authority. He has been very patient with me to take me through each stage of the process to switch to EV charging. He did not rush me into it or create any shortcuts. He also helpcorrect a flaw which saved me money. All in all a great customer service experience. Hope to have many more such reps supporting Octopus customers. Thanks!”
