“Sammy was really helpful today booking a meter replacement. She took time to explain the whole process and signposted throughout letting me know what she was doing and ensuring there were no long pauses throughout the call. Well done and thank you Sammy, it was a pleasure talking to you.”
“I recently moved into a new property and called with some general enquiries about the setup. Sammy was incredibly helpful and made the process so much easier!”
“Britney was very helpful with organising the setting up of my replacement home display unit to monitor my gas and electricity useage. She was friendly, very professional and had excellent customer service skills.”
“I had a general enquiry about fixed tariff and the general state of my account.The young lady Grace was extremely polite and professional and left me in a happier mood as I was concerned my monthly payments may not have been adequate.”
“Sammy was very helpful professional and clear to understand with all the information and help to switch over. So far the customer service has been great and easy to switch over.”
“I had a telephone conversation with Sammy
This morning.she was very understanding
And put me at ease and guided me to choose a tariff for me.and assured me that I
Could change it if I am not satisfied
Thank you Sammy 👏”
“Very pleasant, courteous and efficient person at the end of the phone (shout out Tayla! 🫶). She solved a problem instantly which another person hadn’t resolved. Saved me time and stress.”
“Called Octopus today to add my husband's name to our account and get an updated bill with both names on as we required this for proof of address for another matter. I got straight through, the person on the phone was extremely helpful and got the issue resolved easily and quickly. Nothing is too much trouble when you call them and they are always so friendly and helpful. This is the reason myself and all my family have moved all of our personal and business accounts to Octopus.”
“Easily the best energy provider on the market. Always easy to get hold of them via the phone and get points dealt with. The app is a breeze to use as well. Could not be happier.
On recent call to deal with my electricity/gas fix for the 12 months, Emily F could not have been more helpful or pleasant to deal with.”
