Octopus energy Reviews

Name: Octopus energy
Rating: 4.36

4.4 Rating 9,925 Reviews

84 %

of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Britney was really personable & helpful”

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Posted 8 months ago

“Shuab resolved my issue quickly and effectively, the same cannot be said for the 2 people i dealt with before Shuab. So 5 stars for Shuab, but 0 for the other 2!!! Thanks Shuab”

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Posted 8 months ago

“Resolved my issue promptly. Happy with the customer service”

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Posted 8 months ago

“She was absolutely lovely, helpful, supportive, friendly and knowledgeable. .a credit to your team thanks 😊”

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Posted 8 months ago

“Class telephone service. All sorted by Terry in a friendly and efficient way. A blessing. Thank you.”

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Posted 8 months ago

“Emily F was very helpful. Quick and easy phone call and generally Octopus are an excellent company to call when needing advice”

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Posted 8 months ago

“Renu was very helpful. Very quick response. Very happy with the service.”

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Posted 8 months ago

“Lovely to speak to and very pleasent”

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Posted 8 months ago

“Extremely helpful & friendly. Doubt. with my issue and resolved to my satisfaction!”

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Posted 8 months ago

“Friendly and helpful staff”

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Posted 8 months ago

“I wasn't getting any gas readings on my ihd but Pete S was brilliant in sorting it out. Kept me updated, and problem now solved.”

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Posted 8 months ago

“Very friendly professional service as always. Problem solved and new smart meter being installed early February. Initially contacted due to smart meter not displaying gas readings. Assistant was so helpful, happy customer 😄”

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Posted 8 months ago

“Excellent service listed to my issue and quickly came up with a resolution.”

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Posted 8 months ago

“Lauren responded to my email with very clear information to enable decision making”

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Posted 8 months ago

“I had a question about my bill as I had one yesterday and one today. Grace explained everything to me so all sorted.”

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Posted 8 months ago

“The call was answered very quickly and the help offered by Beth was extremely helpful in remedying my issue.”

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Posted 8 months ago

“Changing detail's on our account was effortless and that was down to your staff. Thank you”

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Posted 8 months ago

“My query was dealt with quickly by a well informed & helpful agent.”

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Posted 8 months ago

“I keyed in the gas meter reading on the electric and the electric on the gas. Totally my fault but the lady I spoke to was very understanding and hopes to be able to correct my bill in the next couple of days.”

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Posted 8 months ago

“As an existing Octopus customer I had a query about switching tariff following the installation of solar panels, battery and EV charger. The person who took my call, Jacob, was most helpful. He talked me through the different options available and sent me links to further information. It comes as no surprise as to why Octopus has such high customer satisfaction ratings.”

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Posted 8 months ago

Octopus energy is rated 4.4 based on 9,925 reviews