“You provide electricity from renewable sources and you have people, not robots, manning the phones - thank you!!
Sam was very helpful amending my new account when I couldn't figure out which reading was which on an unfamiliar meter. Thank you so much!”
“Mylah was knowledgeable and courteous - dealt with my issue very professionally. Octopus are a breath of fresh air compared to other energy suppliers”
“I just called to switch to Octopus from EDF. I spoke to a lady called Emily who was very knowledgeable and super helpful. The whole process was quick and simple.”
“Arzu was very pleasant and extremely helpful with my request for information. She sent emails confirming the details of what we discussed immediately and I was most impressed with the high standard of customer service I received.”
“i spoke to a very nice young lady who resolved my query quickly and efficiently.
If all inter action with their consumers was a good as Octopus's life would be so much easier”
“Couldn't be more thrilled with the wonderful consistent customer care from Octopus Energy, they're so pleasant to speak with, approachable in conversation and responsive via emails and enquiries. I choose Octopus because they offer such a great service and no ask is too big. I personally love that I have got the same advisor a few times now, and is so helpful and kind. I really appreciate all they do to provide information in an easy to understand way, and remain affordable and make their customers feel valued.”
“I was greeted by a very friendly Joy who very quickly found my account details , I rang because I hadn't received the usual email from Octopus which informs me of the amount of my bill with a pdf statement which I like to print for my records. I am so grateful that Joy immediately said that she would send it to me. Thank you so much.”
“Amaan couldn't be more helpful. He was willing to give me as much time as I needed to to answer my many questions. If he didn't know the answer he said so and consulted with colleagues before answering.”
“Phone answered promptly for new customer, Kieran dealt with call quickly and efficiently, and was friendly throughout. Made joining Octopus easy. Would recommend.”
