“They are always quick to reply and unfailingly helpful. Carys was a diamond this morning!
I love the informal but polite and helpful manner in which they correspond with customers.”
“I recently switched to Octopus Energy, and the process was seamless thanks to the excellent support from their advisor. They were knowledgeable, friendly, and took the time to guide me through every step, making the switch effortless. Communication was clear and timely, and I felt well looked after throughout. I’m very happy with the service and would definitely recommend Octopus Energy to others considering a change. The whole process took 11 minutes.”
“A chat with Mr. Dean Noble representing Octopus Energy convinced me to change from my supplier. He was honest and informative and set me up with the Octopus App.
A problem with obtaining my meter reading was solved over the phone with a very patient and courteous lady who talked me through the problem.
As a new customer, of a few days, I feel that I shall be treated fairly and have easy access to information with really helpful advice should the occasion arise.”
“Dexter was really helpful with signing me up even though my address wasn't on the system properly and I wanted to make sure my referral from my Dad worked. Clear and helpful advice. Thank you.”
“Areeba was super efficient, friendly and helpful. She talked us through all the options and was very clear about the deals we could get. Amazing service”
“Amazing service and detailed information. I can see why Octopus is rated number 1. We wanted to leave our current supplier due to a lack of faith and Kai was brilliant from call one. He provided clear and easy to understand information and followed up all points in emails. Most suppliers across all utilities are awful and this next step where Kai was perfect. Kai arranged a specific time to call me back and on the dot, he called so again, great service and did exactly what he said he would. 10/10 for Kai and well done Octopus in having people like Kai in your organisation. If the rest of my experiences are like this, I will be super happy”
“I was extremely impressed with Thomas who made things very clear and was very patient and understanding with me. Thomas explained everything to me very clearly and very professionally marrer which I really appreciated. My ex-wife is with octopus and she suggested I used octopus and this is the first time I have contacted them and I am now very happy that I have changed my supplier and if this is the way that octopus treat their customers then I'm going to be very happy with them. Thank you and well done Thomas I look forward to a long relationship with octopus. Many thanks..... David”
“Just signed up to Octopus Energy. Alex guided me through the process and answered the few questions I had. Very simple process and well explained.
One question I did fail to ask, no problem, one of Alex's colleagues Amaan sorted it out straight away when I rang back a little later.”
“Raiyan, customer service was excellent at explaining everything and seamlessly moving me through the sign-up process. I had a few questions to which he answered them all professionally with great patience. Superb service, thank you Raiyan.”
“Speaking with Alex was a breath of fresh air, not least when compared to the wading through treacle I've been doing with our current supplier. Thank you Alex!”
