Octopus energy Reviews

2.0 Rating 1,033 Reviews
23 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Mabel
38
Anonymous
Anonymous  // 01/01/2019
I’ve been with Octopus a few months now. Cheaper tariffs than the big six, accurate billing and great customer service. If you’re looking to join use the referral link below and we both get £50 credited to account. Your Octopus Energy Referral code Use this link to sign up to Octopus - https://share.octopus.energy/vivid-elk-75
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Posted 8 months ago
I am on Price promise fixed term till 31 Sept 2023 They put my tarrif up last October . They say im on variable . Meaning if tarriff goes down I pay less if goes up I pay more Im not on variable on my account says fixed term . Ombudsman agrees with them. Fixed means fixed no words on my account variable . They have 5.6 million customers. How many have they done this to.
Octopus energy 5 star review on 14th July 2023
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Posted 9 months ago
Excellent customer service, cheaper than the rest. Use link below to get £50 referral credit.
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Posted 9 months ago
Joined octopus energy this month after leaving British gas cannot fault them easy smooth change over, now I'm ready to save hundreds of pounds each year, much cheaper daily standing charges than other suppliers cheaper tariffs, plus if you have an electric vehicle you can save hundreds per year with octopus energy use the voucher code below or click on link to get £50 when joining tough-ant-835 https://share.octopus.energy/tough-ant-835
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Posted 1 year ago
I have just spoken to Joe at Octopus energy. I found him to be very knowledgeable and really helpful with my concerns. Great customer service!!!
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Posted 1 year ago
My economy 7 bill was the wrong way round. Day was night tariff Night was day tariff I am using storage heaters hence economy 7 I was paying over, everyone on economy 7 should check. The customer service was rude but once I sent the highlighted evidence they backed down and sorted I.
Octopus energy 5 star review on 2nd December 2022
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Posted 1 year ago
I wanted a economy 7 rate for my new electric car... 15mins, Sorted. I even got a welcome email from CEO who's office even responded to my feedback.
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Posted 1 year ago
Lowered my monthly bills! I am currently on the cheapest tariff and they were still able to look at lowering my monthly direct debit in not one but TWO different ways of paying. They have a great system in place where you can save money whenever you don't use energy for example off peak times vs peak times. It's a very clever idea that no other energy company is doing. Take note SSE and British Gas - this IS the way to do business.
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Posted 1 year ago
Great company to deal with
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Posted 1 year ago
I used to be a customer with British Gas for over thirty years but they couldn’t keep a loyal customer happy. I asked them to match the price same as octopus energy and they refused to match the price. So I told them nicely that I am a number in their eyes and not a loyal customer. Therefore I changed my provider to Octopus Energy and I am happy with my decision. Octopus energy keeps you well informed and helpful in the fuel crisis. Thankyou.
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Posted 1 year ago
FOR NEW CUSTOMERS - £50 - £100 Free Credit for New Customers https://share.octopus.energy/calm-fern-325 £50 - £100 off any Octopus Energy Package (including their Variable Tariff) Once your account is in the process of being set-up or has just recently been set-up, you can enter the referral code in "You Account Page" with Octopus Energy, and you will be credited £50 - £100 towards your next bill when you make your next payment. Referral code: calm-fern-325
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Posted 1 year ago
FOR NEW CUSTOMERS - £50 - £100 Free Credit for New Customers https://share.octopus.energy/calm-fern-325 £50 - £100 off any Octopus Energy Package (including their Variable Tariff) Once your account is in the process of being set-up or has just recently been set-up, you can enter the referral code in "You Account Page" with Octopus Energy, and you will be credited £50 - £100 towards your next bill when you make your next payment. Referral code: calm-fern-325
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Posted 1 year ago
I am very impressed with Octopus Energy! Changing from my old supplier to Octopus was very easy with no issues at all and I am saving money. If you would like a £50 discount use link - https://share.octopus.energy/good-eve-738 Dave Johnson
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Posted 1 year ago
They provide timely reminders for meter readings & make it simple to enter the information. They send an email for the amount due for the payment very quickly after the readings are submitted & the date when payment will be taken from your bank account - essentially a very efficient company with excellent systems in place.
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Posted 1 year ago
Have recently received very good support from Marko at Octopus. E-mails we’re clear and helpful. Very good!
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Posted 1 year ago
I have been with Octopus energy as a supplier of last resort for around 10 months now and have found their prices competitive and more so as a SOLR when they could have put me on a much worse deal, and I'd have no control over it. Their pricing is fair and open and due to this I cannot see me moving from them in the current climate. if they stay this competitive, I will be remaining with this company when my contract is up for renewal in April.
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Posted 1 year ago
My smart meters were installed yesterday by a young man called Dan. He was very efficient polite and friendly. I just wanted your company to know how he tidied up everything . A big thank you to Dan . Mrs R M Roddy
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Posted 1 year ago
Smart meter had a funny turn and shut off gas supply , phoned octopus who were fantastic and said an engineer would be with us within four hours , he was and replaced meter checked appliances, absolutely impressed as my wife checked on line and British gas said 4 to 5 days . Well done octopus
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Posted 1 year ago
Honest, straight talking company that cares about its customers.
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Posted 1 year ago
Octopus Energy must be one of the best busineses I have had the pleasure of dealing with. They are so informative, the online website is brilliant, and their customer service is excellent.
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Posted 1 year ago
Octopus energy is rated 2.0 based on 1,033 reviews