“Having read all the negative reviews about Octopus I would like to give my opinion, I was changed from Avro and a really lovely man named Zain Khalek took over my account, agree my standing order went up but that was due to higher charges, every email I have sent has been answered within two days, Zain has been so polite and has answered all my queries in detail. I am not young so it is important for me to have someone so patient. Thankyou Zain”
“An excellent standard of an all round service. Transparency of billing and easy to contact customer services. For £50 credit use my referral code: share.octopus.energy/harsh-frog-425”
“This company I can’t be happier switching to them over a year ago.
Customer service is excellent, and they even offered to put me in a hotel when my power went off.
It’s rare I leave reviews, but really feel I need too with Octopus energy .
Can’t recommend them enough ,
Marc McAulay”
“Been reading all the negative reviews on here and must say they are totally different to my experience. I was in the process of joining Avro last September when they went bust and switched to Octopus. Avro of course took my first payment the day they went bust. It has taken a long time to get my account with Octopus sorted with only getting an actual bill this last week but without the credit paid to Avro. An email to Sanin of Octopus, who incidentally has continued to respond to any emails I have sent since last October expeditiously, resulted in a request to me to provide screen shot from Avro website. That done and 2 days later credit showing on account online. Yes it has taken months to sort out but in the present climate with all companies going bust the remaining companies have been busy. Yes it is frustrating but I cannot fault Octopus for sorting this out. I now have a large bill for the period from September last to now but have paid that with money I saved while sorting out the bill and not paying a monthly direct debit. It must be who you deal with if you are having problems. Kudos to Sanin”
“I have been approached by one of your Canvassers namely Dave recently. He was so patient and had a lovely manner as I began to get political and annoyed by the price increases of other companies, and other energy sources ie. BP who are making a profit out of the working man. Dave was so understanding and I gave him my details as I know Octopus Energy is not making the big profits as other companies are. So I hope this review is seen and appreciated re. Dave (Doncaster).”
“I love this company! They have the best prices, saved me so much money over the last year and are still doing their best now with all the price rises in the world. I spoke to a lovely man called Richard this morning that helped me with my account and my readings. He was extremely sympathetic regarding the price hike and I feel sorry for anyone working in this industry right now. I am in credit for the first time ever and they were very accommodating regarding changing my direct debit to the higher price. One happy customer. Please change to this company at once.”
“We have been with octopus energy for a few years now and never wanted to go elsewhere, as we have found them to be the best energy provider we have ever been with.
Customer service… no long waits and professional care and compassion above and beyond.
During lockdown we had no problems getting through. I have never had anyone negative deal with me. I have always been treated courteously and fairly. Bills are easy to understand online.
I have to give 5 stars as in this current climate it’s nice to know that they have the time to still care and act promptly to resolve any issues. Thank you so much octopus staff”
“Wow where did I start?
I joined Octopus Energy in 2020/21 and to say it was a rocky start was an understatement. Being an EV driver it made sense to join on their GO tariff. I did wait several months for a smart meter which quickly developed a fault ( turns out this wasn’t Octopuses fault- the meter company hadn’t even commissioned it from the get go) months passed and I was getting hugely frustrated. Coupled with the fact the meter company booked appts and failed to show on 3 separate occasions I lost my patience. Ended up ranting when I received notice of new charges of a ridiculous amount. Finally a lovely lady named Resh got in touch and became my first point of call. She worked so hard to get our meter issues sorted. Turns out the meter was faulty so this was replaced and now finally it is working. A rocky start which wasn’t really their fault despite me thinking they were to blame. Now Resh is a credit to the company - she worked so hard looking at our usage and despite not benefitting from the off peak tariff - calculated our bill to include an estimate and amend charges. She has been available day and night to ensure our satisfaction and treated us with the upmost respect and care. I would highly recommend them for going above and beyond to help a disgruntled customer. I hope Octopus CEO knows what a credit she is. We are so grateful for her help. I was considering leaving initially but because of her help and understanding I know I am with the BEST energy company. Hope this helps others.”
“Been with them for years and never a problem. My invoice appears the same day as I give them my meter readings. At the moment they are running a competition, with rewards, for customers ways of saving energy suggestions by them.”
“I was moved to Octopus energy when my old provider went under . So far im very happy with their services .
They are easy to contact and their replies are clear and fully explained.”
“I transferred to Octopus a couple of years ago due to the tarifs lower than other suppliers.
I deal with my own account online,submit my own meter reads and add DD change dates and amounts according to charges and not massively being in credit.
As a customer I take responsibility for my readings and controlling my account. Understandably not blaming the price rises on the energy supplier. I understand the system thats why.
Octopus Energy is a good company I have no complaints at all in over 2 years with them”
“We had cause to need the customer services team at Octopus and they really tried hard to help sort out the issue we had. I would definitely recommend them to anyone looking around for a reliable energy provider.”
“I recently changed to this company and was pleasantly surprised to find an email address to which I could send my queries and which were answered within a day or two. The energy company I left just sent acknowledgements took days to give an answer and then gave answers nothing to do with the query. So I am very impressed with the customer service of this company. One of the reasons I chose this company was that if you left them they did not charge exit fees.”
“Hi, I have been with Octopus energy for 18 months without any problems. Switch now to get the best deals. Use my link below (simply copy and paste into your browser) to get £50.00 off your first bill or if you are a business £100.00.
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Octopus are the cheapest at the moment for my postcode”
“Joined Octopus Energy recently, competitive prices and great service - use my link for £50 CREDIT towards your upcoming bills when switching
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denim-sun-5”
