“I keyed in the gas meter reading on the electric and the electric on the gas. Totally my fault but the lady I spoke to was very understanding and hopes to be able to correct my bill in the next couple of days.”
“As an existing Octopus customer I had a query about switching tariff following the installation of solar panels, battery and EV charger. The person who took my call, Jacob, was most helpful. He talked me through the different options available and sent me links to further information.
It comes as no surprise as to why Octopus has such high customer satisfaction ratings.”
“Renu was very knowledgeable about the best tariffs available to me as part of my move to solar panel / battery / EV charging project. She answered each and every question that I had - well done!
Brandon”
“I’ve had a fantastic experience with Octopus Energy. Their customer service genuinely stands out, and I’ve never felt more supported by an energy provider. A special shout‑out to Lauryn, who went above and beyond to help me with my display meter query. She was friendly, patient, and incredibly efficient — everything was sorted quickly and clearly.
It’s rare to find a company where the service feels this personal and genuinely helpful.
Thanks to Lauryn and the team.”
“hi I had to contact you to update my payment card the lady that helped me was very and didn't mind helping which was nice she made it a whole lot easier for me”
