“Amazing service and detailed information. I can see why Octopus is rated number 1. We wanted to leave our current supplier due to a lack of faith and Kai was brilliant from call one. He provided clear and easy to understand information and followed up all points in emails. Most suppliers across all utilities are awful and this next step where Kai was perfect. Kai arranged a specific time to call me back and on the dot, he called so again, great service and did exactly what he said he would. 10/10 for Kai and well done Octopus in having people like Kai in your organisation. If the rest of my experiences are like this, I will be super happy”
“I was extremely impressed with Thomas who made things very clear and was very patient and understanding with me. Thomas explained everything to me very clearly and very professionally marrer which I really appreciated. My ex-wife is with octopus and she suggested I used octopus and this is the first time I have contacted them and I am now very happy that I have changed my supplier and if this is the way that octopus treat their customers then I'm going to be very happy with them. Thank you and well done Thomas I look forward to a long relationship with octopus. Many thanks..... David”
“Just signed up to Octopus Energy. Alex guided me through the process and answered the few questions I had. Very simple process and well explained.
One question I did fail to ask, no problem, one of Alex's colleagues Amaan sorted it out straight away when I rang back a little later.”
“Raiyan, customer service was excellent at explaining everything and seamlessly moving me through the sign-up process. I had a few questions to which he answered them all professionally with great patience. Superb service, thank you Raiyan.”
“Speaking with Alex was a breath of fresh air, not least when compared to the wading through treacle I've been doing with our current supplier. Thank you Alex!”
“I moved into a new property and wanted to use Octopus services, I started the process which I later received an email stating I needed to contact customer support to proceed with the process.
I got through within a few minutes and was speaking with Joshua, who was able to help me resolve my issue within a few minutes.
Great service!”
“Outstanding service I don’t know how this Company is so consistently amazing!!!! If only other companies were the same?
They respond immediately by phone or email
and answer questions or give the best advice etc!! I have recommended to many who are just as impressed as we are!!! Keep up the amazing work 🙌”
“I was able to talk to a very helpful young man called Mark H cov 10 He delt with my wrong meter reading in no time at all, which saved me money!! Thank you very much.Lyn Easton”
“I have just transferred the energy accounts for our local church to Octopus . The process was easy, guided by the helpful member of staff Dexter at Octopus”
“The agent I spoke to (Radhika) was very patient and helpful and made the process of changing to Octopus very straightforward, explaining each step involved. She listened attentively. All in all = Great customer service.”
