“I was setting up a new account with Octopus and had a fast and seamless service offered by Raiyan who was friendly ,polite and efficient.
I was so happy with the service”
“Amazing service, not yet set up my account due to server problems however connor talked me through what would happen next, the tarrif options and will be in touch again soon to help finish the rest. Great communication and help!”
“I wanted to make some administrative changes to my account. My call was answered quite quickly and I did not have to wait more than a few minutes. Niall sorted those changes for me, seeking confirmation of the actual details before actually actioning them. I then had a query about applying for payment for the excess electricity generated by my solar panels. Again Niall was polite and patient and talked me through the options on the telephone and did not just rely on sending me a link to online information. I was advised of what I needed to do to initiate an application on my account and how long the process might take to be concluded. I have subsequently been able to make this application and I look forward to seeing the results in due course.”
“The guy I spoke to gave outstanding customer service and answered my query straight away, very pleasant and listened - you never get that these days with other companies”
“Spoken to Grace today she exceeded my expectations she really listened to me showed interest and checked my understanding she is a real credit to your company please could you kindly thank her again from me for her patience and time today thank you”
