“Terry S provided a first class Service, it’s just a pity that other companies can’t match the level of customer care that Octopus offers. Happy new year Terry.”
“Contacted Octupus to discuss changing our gas tariff to a particular tracker rate from April 2025 which we already had re our electricity. Joseph Reader worked extremely hard to find this particular tariff which wasn't easy as he had to sift through a lot of data. He eventually located the information and sent us details of what was available. A splendid effort on his part. Well done Octupus and Joseph.”
“Jess was very helpful when a direct debit went wrong over the Christmas period and explained everything very clearly and gave us the options we could take to get it fixed.”
“Lauryn at Octopus Customer Service was so quick to reply to my email question about price caps and guide me on to a new tariff without any penalty. When I had a glitch with my computer she actioned the new plan for me and changed my direct debit as requested within seconds. Perfect service from her!”
“I would like to give very positive feedback for Mr Joseph Reader, who handled my enquiry efficiently and professionally today.
He was genuinely friendly, helpful, easy to deal with, and sorted everything out quickly. I am very happy with the tariff I moved onto, and providing my final gas and electricity meter readings was straightforward with no issues at all.
Overall, a smooth and excellent customer service experience. Thank you, Joseph.”
“I waited a short time to speak to a representative of Octopus. I find this is incredibly the case. I spoke to Toni who very quickly answered my query regarding tariffs.”
“Jacob answered all my questions patiently and sorted out my query quickly and efficiently.
I used the link I was sent to switch my tariff and connect my EV and charger without any difficulty.
Brilliant service thank you.”
“Just had conversation with Evie regarding an issue with one of my rental properties
Responded very promptly and resolved the issue in no time
Great service!
Although I have been with Octopus, for a number of years, [main residence]have always found them to respond with emails within 24 hours and responses when calling them is very prompt. A very Happy new year to Evie and all the staff at Octopus”
“We had issues with our meter and Preetpal instantly sorted this for us. Plus dad passed away this year and she changed the billing details without delays. Thank you so much.”
“Spoken to Mark today as my fixed rate expires on 2nd January. He was really helpful & went through the difference between the flexible & the new fixed rate that would take over on the 2nd. Also with the fixed I can change at any time & will be advised on my bill if there is a cheaper rate. Thank you Mark ypu couldn’t have been more helpful. Happy New year to you x”
