“Arzu was very pleasant and extremely helpful with my request for information. She sent emails confirming the details of what we discussed immediately and I was most impressed with the high standard of customer service I received.”
“i spoke to a very nice young lady who resolved my query quickly and efficiently.
If all inter action with their consumers was a good as Octopus's life would be so much easier”
“Couldn't be more thrilled with the wonderful consistent customer care from Octopus Energy, they're so pleasant to speak with, approachable in conversation and responsive via emails and enquiries. I choose Octopus because they offer such a great service and no ask is too big. I personally love that I have got the same advisor a few times now, and is so helpful and kind. I really appreciate all they do to provide information in an easy to understand way, and remain affordable and make their customers feel valued.”
“I was greeted by a very friendly Joy who very quickly found my account details , I rang because I hadn't received the usual email from Octopus which informs me of the amount of my bill with a pdf statement which I like to print for my records. I am so grateful that Joy immediately said that she would send it to me. Thank you so much.”
“Amaan couldn't be more helpful. He was willing to give me as much time as I needed to to answer my many questions. If he didn't know the answer he said so and consulted with colleagues before answering.”
“Phone answered promptly for new customer, Kieran dealt with call quickly and efficiently, and was friendly throughout. Made joining Octopus easy. Would recommend.”
“If in doubt, call and speak to customer service. Sometimes online might be easier and faster, but nothing beats great customer service. Thanks you,Zaid for your patience with my questions. Very supportive and helpful. He found me the best deal, answered my questions and made me feel at ease that choosing Octopus as an energy provider was the right choice.”
“Thank you to Lauryn for her supportive ,knowledgeable prompt advice today about my energy bills. No question was too much or too difficult. She did some great energy efficient calculations there and then on the phone for me, put my mind at ease and also put everything we discussed immediately into action. Lauryn you are a real star - thank you.”
“Not being too proficient on my lap top I spoke to Brad to help me refer my new neighbour to Octopus after extolling their virtues to him. Brad was most helpful and polite and efficient as are everyone I have ever spoken to at Octopus.No wonder they have such a good reputation!”
“Ross was fabulous. I was helping my 88 year old mother switch suppliers and he couldn’t have been more helpful. Knowledgeable, humorous and patient. I even reduced my tariffs during the call.”
“The reason I contacted was my contractende & I needed advice.The young man I spoke to whose name is Ben was very helpful and pleasant.
Always find Octopus as an energy supplier fair, and staff helpful.”
“I spoke to the lovely and happy Radhika today to switch a business account from another supplier, she was very patient and made the process incredibly easy. Thank you so much Radhika :)”
