“Tom helped me set up my account as a first time home owner. The process was really fast and easy. He talked me through the tarrifs and how they worked, then helped me set up my account and direct debit and took my meter readings into the account. All within 8 minutes, very quick and happy with the process.”
“Excellent service as we have a tricky account with multiple meters and solar/ev. Areeba was very polite and efficient and handled a complex enquiry extremely competently. If the rest of our dealings are as good I will be very happy switching to Octopus.”
“I dealt with Adam and Zac today.
Very happy with their advice.
I am changing to Octopus in August and will be saving on my monthly
Direct Debit. Wish I had done it sooner!
E Ripley”
“Joshua was excellent, polite and efficient...he talked me through everything and explained it all in detail...great service...would recommend Octopus (and Joshua) to others”
“I rang to renew my electricity tariff and Felicity answered the phone quickly and professionally. She was able to give me the information I needed and then also emailed it over so that I could consider it and have a link to renew my choice. This all happened within only a few minutes of my call and I'm now set up for another 12 months. Well done Octopus (and Felicity!)”
“Ross answered my call quickly (within a minute). He introduced himself and was polite and articulate as he discussed my query with me. All of my questions were answered fully and left no outstanding issues. I love Octopus energy and have been a customer for a long time. Service and prices are always excellent. Thank you team!! Ali G”
“Alex was very helpful today in changing our account to yourselves
Looked back at my previous also helpful chat with Zak last week and sorted ongoing change and explained the procedure”
“Thomas was very helpful in helping me set up the bills for my uni house! It can be quite confusing when you've never had to deal with bills before but he explained everything very clearly to me and helped set up our account easily and efficiently. Thank you Thomas!”
“Having checked Octopus' website to familiarise myself with its tariffs first, I decided to call an advisor. My call was answered within a few minutes. The adviser took me through all my questions and having decided to proceed my switch in supply was completed within 10 minutes. Excellent”
“Wonderful lady with great customer care and patience to listen. I had bad experience with email conversation while I was in other country and no solution from other staff, She solved it pretty fast over a call and advised tariff details well. Also, solved my earlier high billinh issue. Such service leads customer to stay with same supplier. Thanks.”
