“Vic was very helpful and friendly dealing with my query regarding my direct debit. I trust that she has made the change I requested and understood the reason why.”
“Called Octopus about fix tariffs. MOS (Mark H COV 10) was very helpful, polite & professional & advised that new tariffs will become available on 1st July (when the cap changes) & suggested I call back then for update/information.”
“Niall has finally been able after several months actively pursuing and persuading 3rd parties following installation of smart meters prior to Christmas that my day/night electricity readings were totally excessive and out of alignment to true position, thus affecting my annual estimated consumption.
Niall thanks for your efforts before my patience finally ran out.”
“The young lady who dealt with me was polite, informative and helpful. She was able to answer my questions and I felt very confident in signing up for Octopus Energy at my new home,”
“Very fast answer, no waiting, extremely helpful member of staff called Hazel, sorted everything out, answered all my questions. Thank you Octopus Energy for a first class service!”
“I am very happy with Octopus Energy today because Beth helped me to keep my monthly direct debits the same even though I had received a mail to tell me they needed to increase. Thank you Beth for being so helpful”
