“What excellent telephone service I received today and I was given clear concise easy to understand information The customer service representative Kainaat was especially considerate when as an older person it took me a little longer to provide the information she needed and could not have been more helpful and polite I would really like to acknowledge her excellent service manner THANK YOU”
“Can't remember the young lady's name who I spoke to at 14.00. What a lovely lady so helpful. I want to fix my energy again and was confused with the different tariffs and she explained it so well. Thank you Octopus.”
“I spoke to Jay Bradbury at Octopus today and he recommended I change to the fixed tariff that will save me around £40 a month on my gas and electricity bills. He was very helpful.”
“I have electric cars so the reduced tariff on Octopus Go is the reason I am joining them. Not all set up yet but the lady Radhika who took my call was extremely helpful and cheery. She has started my swap over for me Great service.”
“Very efficient customer service. My call was answered and dealt with within 2 minutes !
I didn’t want my direct debit to increase and was informed that it was my choice .”
“I was very pleased with my chat with Carl who called to see me about changing my old meter. He was very polite and understood my concerns, I said that if I decide to get a smart meter I would ask for him to fit it. I phoned Octopus Energy and spoke to Ross he too was very polite. I would strongly recommend Octopus Energy they are so understanding with no pressure selling.”
“Zaid handled my complex query with impressive expertise, patience, and helpfulness. He explained my options and then outlined next steps in a very helpful way.”
“Extremely helpful girl on phone. Efficient and very polite.
Sorted problem very quickly and explained how to send electricity reading from email she sent me.”
“Well well done Octopus I’m officially all signed up and transferred over to yourselves from my last supplier and that’s all thanks to your call adviser Raiyan who talked me through from start to finish well basically the whole procedure and to add a pleasant surprise it certainly was to receive a lovely bouquet of flowers and a card from Raiyan at Octoupus.
I can’t really put into words what I need but Raiyan was so helpful, I could of easily of hung up but no I didn’t I stayed with Raiyan and yes we did have a laugh or two but what can I say great customer relations Raiyan went beyond.
What he won’t know is is that I’m in a bad place (mentally), I lost my hubby of 35 years very suddenly in May 23 after moving into a new area. Devasted is an understatement, we have no children just our doggies, then suddenly last year end of January I made a call to my doctors and I was rushed into hospital (if I hadn’t made that call to the doctors I wouldn’t of survived the night), I was diagnosed a terminal chronic lung condition (pulmonary fibrosis), I’ve had to learn to try and live again without my hubby Bert and a chronic condition, I’ve lost so much and life can be cruel but so so lonely and frustrating- times like something that can become a task - change of utility supplier; the help and guidance I experienced from Raiyan he went beyond and I cannot thank him enough to the fact I speak of him to my family and friends on how he handled my call and listened to me as I chatted and probably bored him, he wasn’t in a rush, Octopus weren’t pushing to finishing the call - as calls waiting etc (I use to set up data for call centres and helpdesks!!).
I thank you Raiyan for talking me through the procedure and for being you and Octoous you have a fantastic employee who is a credit to your company.
If you have anything in place for employee of the month, year please consider Raiyan without his excellent customer service skills and just being himself I probably would be with my old supplier.
Thank you Raiyan x”
“Well after speaking to numerous Octopus staff over ~ a 4 month period, Jake, finally got to the root cause of our problem and hopefully it will be resolved!!”
“I received a 1st class service from Sammy who I spoke to today. Sammy was very professional and friendly and listened to my query. Sammy offered to reduce my monthly payments for me, as I was unsure how to do it myself.”
