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Octopus energy Reviews

4.1 Rating 6,361 Reviews
78 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
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Anonymous
Anonymous  // 01/01/2019
Great service fast and easy to sort out . Hassle free . Thanks Niall.
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Posted 1 week ago
The quote I had was less than expected
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Posted 1 week ago
Vic was very helpful and friendly dealing with my query regarding my direct debit. I trust that she has made the change I requested and understood the reason why.
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Posted 1 week ago
Called Octopus about fix tariffs. MOS (Mark H COV 10) was very helpful, polite & professional & advised that new tariffs will become available on 1st July (when the cap changes) & suggested I call back then for update/information.
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Posted 1 week ago
Polite and courteous
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Posted 1 week ago
Spoke to Neil who helped me and was a pleasure to speak to. Fantastic service very happy cheers
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Posted 1 week ago
Niall has finally been able after several months actively pursuing and persuading 3rd parties following installation of smart meters prior to Christmas that my day/night electricity readings were totally excessive and out of alignment to true position, thus affecting my annual estimated consumption. Niall thanks for your efforts before my patience finally ran out.
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Posted 1 week ago
The young lady who dealt with me was polite, informative and helpful. She was able to answer my questions and I felt very confident in signing up for Octopus Energy at my new home,
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Posted 1 week ago
It is one of the best service providers I have ever met., not expensive and very responsive
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Posted 1 week ago
Kieran was so helpful in helping me get my account set up before my flatmate moved out!
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Posted 1 week ago
The agent I spoke to Zaid was very helpful and patient. He was able to explain everything to me in simple terms.
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Posted 1 week ago
Dexter was a great help in advising me how to arrange my gas and electricity through Octopus
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Posted 1 week ago
I dealt with Jasmine and she was extremely helpful. As a first time buyer I had no idea how it worked, she was really helpful and explained it well.
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Posted 1 week ago
There's always a human being to speak to who explains everything clearly to me which is why I switched to octopus originally. G
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Posted 1 week ago
Advisor was very helpful to get me the right quote
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Posted 1 week ago
Every single member of staff I have spoken to has been brilliant! Making things super simple
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Posted 1 week ago
Quick to setup new account and resolving query. Thank you
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Posted 1 week ago
Beth responded quickly, calmly and effectively to my grumpy and abrupt email.
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Posted 1 week ago
Very fast answer, no waiting, extremely helpful member of staff called Hazel, sorted everything out, answered all my questions. Thank you Octopus Energy for a first class service!
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Posted 1 week ago
Happy polite and respectful customer service representative
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Posted 1 week ago
Octopus energy is rated 4.1 based on 6,361 reviews