“Today (16/12/25)I had a very helpful conversation with Beth who transferred our account to a more economical tariff.
A very pleasant lady.Thankyou Beth.
Sincerely Trevor”
“Spoke with a customer service colleague, Jay Bradbury, who was able to help us with a massive increase in our bill this month (over double from last month).
Not ONLY did he change our tariff to instantly save us £20, but he also, as a goodwill gesture, credited the daily standing charge for the next 6 months. So glad people like this are in the customer service sector for companies like this. Jay, you’ve saved our Christmas.
Also, really down-to-earth person who was extremely informative and supportive over the phone”
“Britney was extremely polite and cheerful and solved all the queries I had about a DD email I received.
So nice to speak to someone who was so polite and easy to understand.”
“We were handled by Jemma, who sorted out our DDM problem efficiently,
as the error was on the part of Octopus, she kindly gave us a £30 credit for
the confusion that had been caused.”
“The most straight forward company I ever dealt with. I have saved much more money with them. Excellent customer service. Friendly and professional staff. My recent call with Preetpal was fantastic. He made my day. I am very grateful”
“Looked into the issue very quickly and sorted it and also said to come back if the issue happens again and they would set and investigation team to look at the issue. Very good customer service”
“had a problem with the email i received so phoned helpline, was answered very prompt by Emily who sorted out my problem quickly to put my mind at ease.
Thank you”
“My husband and I have been with octopus energy for a while now and I would 1 million percent recommend them I made a stupid error when I submitted a gas reading I contacted them straight away and explained everything they were brilliant they managed to get everything sorted out over the phone the customer service on the phone is first class never had a problem with them I can't recommend them enough absolutely first class all the way”
“George was both friendly and professional. He was able to answer all our questions and give us all the options for our new tariff.
It’s always a pleasure to contact Octopus and we are extremely pleased with the service provided.”
“My call was answered quickly and the identity checking process was carried out smoothly. My request to continue my account with Octopus following a house move was completed with speed. A request for the installation of smart meters was also carried out easily.
Great service, thank you.”
