“Rayhan was amazing super skilled in his ability to communicate with customers. Accurate advise and straight to the point. Extremely understanding and actively listens to customers and tries to find solutions which excellent sales skills these days.”
“I have been with British Gas for a number of years. I am a low user, but British Gas insist in charging me at a high rate. Octopus has been recommended to me. I rang this morning to be greeted totally different to British Gas. The young lady was very friendly, helpful, professional and understanding. To be honest I am 74 and living on my own for the first time having lost my wife to cancer. This morning has taken away my concerns of struggling to afford my gas and electric. Thank you so much.”
“I’m relieved and pleased! It was my first time dealing with an energy company and I had loads of questions. Grace was so helpful and patient. We got my account set up on line and arranged a new tariff, after she’d explained the options.”
“Octopus made me very unhappy trying to nearly double my monthly payments at the beginning of Spring and Summer. Fortunately, your agent was very helpful over the phone (did not get her name) and put a stop to it. I have been very pleased with Octopus since changing to you in January and this has been the first blip.”
“We have just relocated to Scotland and we spoke to Areeba and she made things very clear and easy for us to set up a new account. She was so friendly and helpful and took into account that I have difficulty hearing on the telephone. Thank you.”
“I would like to thank Gemma for clarifying a number of questions regarding the tariff required and other related information after having solar panels fitted on the property I rent from Flagship housing association. This is customer care service of the highest order. Thank you Gemma.”
“Emily did it all for us and made the switch easy and understandable . Wish all call center workers were as good at there jobs like Emily ,very helpful and quick to sort the new account out for me .Both me and my wife are old so the help Emily gave was very helpful .Thank you again for your help Emily .”
“Absolutely brilliant customer service from Radhika! Very quickly got my switch finalised and answered every question I had very informatively! Thank you Radhika :)”
“What a joy to be able to speak to someone who not only knows what they are talking about but was extremely pleasant & helpful. Thank you Dexter for your first rate service.”
“Raiyan was extremely helpful when setting up the account. He explained everything about the quote and how the account would be set up. I would definitely recommend Octopus energy and Raiyan's customer service.”
“Mark was very friendly and efficient.
He corrected an error and double checked all the account details, (Payments, Direct Debit, smart meter display, account number, address etc.)
I am very relieved that all has been resolved to my satisfaction today, thank you.”
