“Very fast answer, no waiting, extremely helpful member of staff called Hazel, sorted everything out, answered all my questions. Thank you Octopus Energy for a first class service!”
“I am very happy with Octopus Energy today because Beth helped me to keep my monthly direct debits the same even though I had received a mail to tell me they needed to increase. Thank you Beth for being so helpful”
“I noticed the difference between Octopus energy and another energy suppliers is, Octopus listens and does the work for us. The others tend to have a "clever" online structure and we have to do the work for them. I like Octopus energy and being the customer for a long time however the price is always competitive, no reason to go somewhere else!”
“Dexter was very helpful in sorting a tricky flat move-in procedure. He was patient and helped gather all information before informing me on the best options moving forward. A very pleasant and informative experience!”
“Kieran was most helpful day to understand and knowledgeable about any questions I had. I felt heard by the advisor and any queries I had he explained very well Kieran was delightful and happy to help so thank you Kieran.”
“Lady called Vic listened to my concerns and was very helpful and resolved my situation quickly. She was polite and well spoken and was a joy to speak to,a job very well done.”
“I find the staff at Octopus generally to be helpful and you are not kept waiting ages as with most companies. I have had a problem getting my solar panels to begin operating, far more complicated than I thought. Hussein from Octopus was so patient and very helpful talking me through the process. I can't thank him enough. I really appreciated Hussein's help.”
