“Recently, I had an issue with my prepayment electricity key, which led to me phoning Octopus on 24th March. The person I spoke with was helpful and thought they'd resolved the problem, but it turned out that they hadn't. This resulted in me having to phone up on the 25th and 26th March, speaking to another two different call-handlers and being told the issue would be dealt with...but it wasn't.
On 27th March I called for the fourth time that week and spoke with a young man called Jay Bradbury. Unlike his colleagues, who I'd spoken with in the preceding days, he was determined to resolve the issue for me, having taken the time to listen carefully to my grievance (I had begun the call by requesting to speak to a supervisor).
Jay took the time to look into my issue, despite the fact that it was challenging...when he could've avoided the responsibility, in the way that I felt his colleagues had done on the two previous telephone calls.
As well as offering a staged solution to the problem, Jay also encouraged me to continue to liaise with him directly during the following week, so that he could ensure a successful conclusion. It's testimony to his dedication and professionalism that this issue was resolved to my complete satisfaction. Jay is a credit to Octopus Energy and I wish him well for what promises to be an illustrious career!”
“The friendly, professional atmosphere created by Raiyan, was so welcoming. He was clear in his information and options description and patient when I asked him to repeat himself (I’m a little deaf). All round, a perfect welcoming! I highly recommend!”
“This was the first time I’ve had such a positive and helpful conversation about managing my bills. Sammy really understood my concerns and made the whole process of switching providers incredibly smooth and effortless—no hassle at all! I am glad I joined you.”
“Alex was very helpful. She was professional and friendly and provided me with all the information I required in order to make my choice to switch energy providers. Alex made this process stress free. Great service, thank you.”
“Kieran was very helpful and answered all my questions. It made a change to speak to someone who was friendly and didn’t sound as if his job was just a job. The switch was very easy and I would definitely recommend Octopus to my friends and family. Thank you.”
“Kai was extremely helpful and made the process of switching easy. He also helped me to understand the payment needed today and how the future direct debit and date will come into effect.”
